14
3.4 Troubleshooting
l
WARNING!
For a complete list of alarms, please refer to the specific manual.
FAULT
CAUSE
SOLUTION
The radio module is not
transmitting
Electrical or electronic
devices interfere with
the signal
Move devices to a sufficient distance
away
Move the receiver closer
Battery empty
Contact the manufacturer
The radio module
transits empty fields or
the transmitted data is
frozen
Sensor defective or with
flat battery or cut cable Contact the manufacturer
NFC connection failure
No or difficult connec-
tion to the NFC port
Place the smartphone so that its
NFC port is above that of the radio
module.
With some smartphones that have
a weak NFC antenna, the operation
could be difficult or impossible.
Try with a different phone model.
Module activation error
No or difficult connec-
tion to the NFC port
Place the smartphone so that its
NFC port is above that of the radio
module.
With some smartphones that have
a weak NFC antenna, the operation
could be difficult or impossible.
Try with a different phone model.
Failed installation of the
json configuration file in
the app folder
Install the configuration file on the
smartphone as explained in the app
manual.
