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© 2004 LOUD Technologies Inc.
All Rights Reserved.
SR24•4/SR32•4 LIMITED WARRANTY
4.
If the Authorized Mackie Service Center is
located in another city, pack the product in its
original shipping carton. More information on
packing can be found in the
Service
section of
this manual.
5.
Contact the Authorized Mackie Service Center
to arrange service or bring the product to them.
F.
LOUD Technologies and Authorized Mackie Service
Centers reserve the right to inspect any products
that may be the subject of any warranty claims be-
fore repair or replacement is carried out. LOUD
Technologies and Authorized Mackie Service Centers
may, at their option, require proof of the original date
of purchase in the form of a dated copy of the original
dealer’s invoice or sales receipt. Final determination
of warranty coverage lies solely with LOUD Tech-
nologies or its Authorized Service Centers.
G.
Any Mackie product deemed eligible for repair or
replacement under the terms of this warranty will be
repaired or replaced within thirty days of receipt by
LOUD Technologies. LOUD Technologies may use
refurbished parts for repair or replacement of any
product. Products returned to LOUD Technologies
that do not meet the terms of this Warranty will be
repaired and returned C.O.D. with billing for labor,
materials, return freight, and insurance. Products re-
paired under warranty at the factory will be returned
freight prepaid by LOUD Technologies to any loca-
tion within the boundaries of the USA.
H.
LOUD Technologies warrants all repairs performed
for 90 days or for the remainder of the original war-
ranty period. LOUD Technologies assumes no
responsibility for the quality or timeliness of repairs
performed by Authorized Mackie Service Centers.
I.
This warranty is extended to the original purchaser
and to anyone who may subsequently purchase this
product within the applicable warranty period. A copy
of the original sales receipt is required to obtain
warranty repairs.
J.
This is your sole warranty. LOUD Technologies does
not authorize any third party, including any dealer or
sales representative, to assume any liability on behalf of
LOUD Technologies or to make any warranty for
LOUD Technologies Inc..
K.
THE WARRANTY GIVEN ON THIS PAGE IS
THE SOLE WARRANTY GIVEN BY LOUD
TECHNOLOGIES INC. AND IS IN LIEU OF ALL
OTHER WARRANTIES, EXPRESS AND IMPLIED,
INCLUDING THE WARRANTIES OF MER-
CHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. THE WARRANTY
GIVEN ON THIS PAGE SHALL BE STRICTLY
LIMITED IN DURATION TO THREE YEARS
FROM THE DATE OF ORIGINAL PURCHASE
FROM AN AUTHORIZED MACKIE DEALER.
UPON EXPIRATION OF THE APPLICABLE
WARRANTY PERIOD, MACKIE SHALL HAVE
NO FURTHER WARRANTY OBLIGATION OF
ANY KIND. LOUD TECHNOLOGIES INC. SHALL
NOT BE LIABLE FOR ANY INCIDENTAL,
SPECIAL, OR CONSEQUENTIAL DAMAGES
THAT MAY RESULT FROM ANY DEFECT IN
THE MACKIE PRODUCT OR ANY WARRANTY
CLAIM. Some states do not allow exclusion or
limitation of incidental, special, or consequential
damages or a limitation on how long warranties
last, so some of the above limitations and
exclusions may not apply to you. This warranty
provides specific legal rights and you may have
other rights which vary from state to state.
Please keep your sales receipt in a safe place.
A.
LOUD Technologies warrants all materials, work-
manship and proper operation of this product for a
period of
three years
from the original date of pur-
chase. If any defects are found in the materials or
workmanship or if the product fails to function prop-
erly during the applicable warranty period, LOUD
Technologies, at its option, will repair or replace the
product. Labor for replacing all potentiometers is
covered for the first year, after which it is excluded
from warranty coverage and may be billed to you.
This warranty applies only to equipment sold
and delivered within the U.S. by LOUD Tech-
nologies or its authorized dealers.
B.
Failure to register online or return the product
registration card will not void the three-year warranty.
C.
Service and repairs of Mackie products are to be
performed
only
at the factory (see D below) OR at an
Authorized Mackie Service Center (see E below).
Unauthorized service, repairs, or modification will
void this warranty.
D.
To obtain factory service:
1.
Call LOUD Technologies at
800/898-3211
,
7 am to 5 pm Monday through Friday (Pacific
Time) to get a Return Authorization (RA). Products
returned without an RA number will be refused.
2.
Pack the product in its original shipping car-
ton. If you do not have the carton, just ask for
one when you get your RA number, and we’ll
send a shipping carton out promptly. More infor-
mation on packing can be found in the
Service
section of this manual. Do not use “packing pea-
nuts,” shredded newspapers, or other material
with small particles, old underwear, or socks.
Please seal the Mackie product in a plastic bag.
3.
Also include a note explaining exactly how to
duplicate the problem, a copy of the sales receipt
with price and date showing, and your return
street address (no P.O. boxes or route numbers,
please!). If we cannot duplicate the problem or
establish the starting date of your Limited Warranty,
we may, at our option, charge for service time.
4.
Ship the product in its original shipping car-
ton,
freight prepaid
to:
MACKIE
SERVICE DEPARTMENT
16220 Wood-Red Rd. NE
Woodinville, WA 98072 USA
IMPORTANT: Make sure that the RA number is
plainly written on the shipping carton.
E.
To obtain service from an Authorized Mackie
Service Center:
1.
Call LOUD Technologies at
800/898-3211
,
7 am to 5 pm Monday through Friday (Pacific
Time) to get:
1) The name and address of your nearest Autho-
rized Mackie Service Center and 2) A return
authorization (RA). You must have an RA num-
ber before taking your unit to a service center.
2.
Make sure that you have a copy of your
product’s sales receipt from the store where you
bought the product. It is necessary to establish
purchase date and thus determine whether or not
your product is still under warranty. If you can’t
find it, the Authorized Service Center may charge
you for repairs even if your product is still covered
by Mackie’s Three-Year Limited Warranty.
3.
Make sure that the problem can be duplicated.
If you bring your product to an Authorized Service
Center and they can’t find anything wrong with
it, you may be charged a service fee.
