14
4. Disable all other USB controllers that are not in use. You do not need to remove
them; simply right-click on the icon and select <
Disable
>. You may need to
reboot your computer before these changes take effect.
NOTE: Since Devices in the Device Manager can be re-enabled at any time, you are
not doing any long-term damage to your computer. Rather, you are eliminating
potential conflicts between the controller and the device so your PC can use its
FireWire hardware correctly.
If this section just does not make any sense to you, please contact us directly at the
Technical Support phone numbers listed below and we can help you work it out.
Moving the FireWire PCI Card
Note:
This option is only pertinent to users of PCI-based FireWire Cards.
If an IRQ stacking issue cannot be resolved by disabling devices in the Device
Manager, try physically moving your PCI FireWire card to a different PCI slot in your
computer until it appears with a unique IRQ setting in the Device Manager.
It may also help to remove other PCI cards that are not essential to your workflow.
This can greatly simply the controller-to-device relationship in your operating system
and could improve the connection between your PC and the Digital X Bus FireWire
Card.
V. Technical Support
When all else fails, you are welcome to contact our Technical Support Team at 1-800-
258-6883 (toll free in the USA and Canada) or +1 425.487.4333 from anywhere in the
world. We will be glad to assist you and make sure your FireWire Card is functioning
properly.
For European users, you can also contact our Loud Technologies Europe office at +44
1268 570 808.
We hope you enjoy using your new FireWire Card!
