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Page 43 of 51
(North America Edition)
©2019 Lytx, Inc. - Confidential & Proprietary.
Problem
Possible Causes and Solutions
The SF-Series device is
not booting properly. The
device briefly connects to
the Lytx Installation Tool,
then disconnects.
There may be insufficient current on the constant power
connection. Check that connection. Ensure the source wire is
capable of supplying 5 amps.
There may be a loose or insufficient chassis ground. Inspect
the ground connection to ensure it's tight and it's in a location
free of paint or rust.
The SF-Series device does
not connect to the laptop
at all.
There may be an issue with that specific USB port. Try
connecting to a different USB port on the laptop.
The laptop may not be detecting the device. Open Device
Manager on your laptop. Verify that "Remote NDIS6 based
Device" shows up under "Network Adapters".
There may be an issue with the brown wire connection. Check
the wire for damage. Gauge the wire with a voltmeter for
12V/24V with the ignition on. Check the vehicle fuse for that
circuit.
The Model and Device
Serial Number do not
appear in the Lytx Install-
ation Tool.
There may be an issue with Windows Firewall. Plug the device
in again and verify that the Lytx Installation Tool is allowed
through Windows Firewall.
The Lytx Connection is not
being detected in the Lytx
Installation Tool.
Perform a forced check-in: Hold one of the blue buttons for 10
seconds. Verify the LED light pattern. The lights will light up
and blink green one-by-one from the left to right until all are
lit, indicating the check-in was successful.
The device may be in an area without reception. Bypass this
for now by checking the "Known Issue Bypass" box. Re-test
this connection when the device is in a location with better
reception.
Ignition is not being
detected in the Lytx Install-
ation Tool.
If the engine is already turned on, turn the engine off and then
back on. Wait about 10 seconds for the ignition to be detected.
There may be an issue with the brown wire connection. Check
the wire for damage. Gauge the wire with a voltmeter for
12V/24V with the ignition on. Check the vehicle fuse for that
circuit.
Wait about 10 seconds. Then verify that the ignition is being
detected.