LvSwitch IPPBX 3000 Manual
192
11. Trouble shooting
Appendix 1 Simple failure and troubleshooting
The fault phenomenon
The cause of the problem
The solution
the indicator light is not on
Power off
Check plug and power supply
The extension of silent
Connection failed
Connect
the
line
or
troubleshoot the phone
A noise
Poor contact/improper wiring
Tighten/remove the connection
from the source
Poor quality
A mixture of phone
Unified telephone standard
No caller id
Outside line without caller id
function
Apply
to
the
telecommunication office to
set up bell extension
Silent outside call
A bad connection/outside line
Connect an outside line/check
that the wires are connected
properly
The call was disconnected
regularly
Set the time limit
Remove limit
Unable to log in system
Using the wrong account or
password
Use the correct account and
password
Extension no dial tone
Crystal head loose/circuit fault
(open or short)
Change the crystal head,
change the line
Extension doesn't ring
Set the do not disturb
function/the phone is damaged
Cancel the DND function and
replace the line
Outside dial-in extension does
not ring
Turn
off
the
outside
line/Connect the phone before
the outside line
Turn on the outside line /clear
and answer calls
Extension can't dial out
Outside line is ISDN line/or
outside line voltage is low set
limit outside line class
Some
components
need
permission to change outside
line
The switch can’t connect to the
The default network port of the
software does not match the
Set software network port is
consistent with using network
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