Lutron Electronics Co., Inc.
P/N 040471 Rev. A 05/2021
Internet: www.lutron.com/support
E-mail: [email protected]
World Headquarters
USA
Lutron Electronics Co., Inc.
7200 Suter Road
Coopersburg, PA 18036-1299
TEL +1.610.282.3800
FAX +1.610.282.1243
Customer Assistance: 1.844.LUTRON1
North and South America Technical Hotlines
USA, Canada, Caribbean: 1.844.LUTRON1
Mexico: +1.888.235.2910
Central/South America: +1.610.282.6701
United Kingdom
Lutron EA Limited
125 Finsbury Pavement
4th Floor, London EC2A 1NQ
United Kingdom (Importer)
TEL +44.(0)20.7702.0657
FAX +44.(0)20.7480.6899
FREEPHONE (UK) 0800.282.107
Technical s44.(0)20.7680.4481
EEA | Netherlands
Lutron NL B.V.,
Herengracht 466
1017 CA Amsterdam
Netherlands (Importer)
Asia
Lutron GL Ltd.
390 Havelock Road
#07-04 King’s Centre
Singapore 169662
TEL +65.6220.4666
FAX +65.6220.4333
Asia Technical Hotlines
Northern China: 10.800.712.1536
Southern China: 10.800.120.1536
Hong Kong: 800.901.849
Indonesia: 001.803.011.3994
Japan: +81.3.5575.8411
Macau: 0800.401
Singapore: 800.120.4491
Taiwan: 00.801.137.737
Thailand: 001.800.120.665853
Other countries: +65.6220.4666
Lutron Electronics Co., Inc.
One Year Limited Warranty
For a period of one year from the date of purchase, and subject to the exclusions and restrictions
described below, Lutron warrants each new unit to be free from manufacturing defects. Lutron
will, at its option, either repair the defective unit or issue a credit equal to the purchase price of the
defective unit to the Customer against the purchase price of comparable replacement part purchased
from Lutron. Replacements for the unit provided by Lutron or, at its sole discretion, an approved
vendor may be new, used, repaired, reconditioned, and/or made by a different manufacturer.
If the unit is commissioned by Lutron or a Lutron approved third party as part of a Lutron
commissioned lighting control system, the term of this warranty will be extended, and any credits
against the cost of replacement parts will be prorated, in accordance with the warranty issued with
the commissioned system, except that the term of the unit’s warranty term will be measured from the
date of its commissioning.
EXCLUSIONS AND RESTRICTIONS
This Warranty does not cover, and Lutron and its suppliers are not responsible for:
1. Damage, malfunction or inoperability diagnosed by Lutron or a Lutron approved third party as
caused by normal wear and tear, abuse, misuse, incorrect installation, neglect, accident, interference
or environmental factors, such as (a) use of incorrect line voltages, fuses or circuit breakers; (b) failure
to install, maintain and operate the unit pursuant to the operating instructions provided by Lutron and
the applicable provisions of the National Electrical Code and of the Safety Standards of Underwriter’s
Laboratories; (c) use of incompatible devices or accessories; (d) improper or insufficient ventilation;
(e) unauthorized repairs or adjustments; (f) vandalism; or (g) an act of God, such as fire, lightning,
flooding, tornado, earthquake, hurricane or other problems beyond Lutron’s control.
2. On-site labor costs to diagnose issues with, and to remove, repair, replace, adjust, reinstall and/or
reprogram the unit or any of its components.
3. Equipment and parts external to the unit, including those sold or supplied by Lutron (which may
be covered by a separate warranty).
4. The cost of repairing or replacing other property that is damaged when the unit does not work
properly, even if the damage was caused by the unit.
EXCEPT AS EXPRESSLY PROVIDED IN THIS WARRANTY, THERE ARE NO EXPRESS OR IMPLIED
WARRANTIES OF ANY TYPE, INCLUDING ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR
PURPOSE OR MERCHANTABILITY. LUTRON DOES NOT WARRANT THAT THE UNIT WILL OPERATE
WITHOUT INTERRUPTION OR BE ERROR FREE.
NO LUTRON AGENT, EMPLOYEE OR REPRESENTATIVE HAS ANY AUTHORITY TO BIND LUTRON
TO ANY AFFIRMATION, REPRESENTATION OR WARRANTY CONCERNING THE UNIT. UNLESS
AN AFFIRMATION, REPRESENTATION OR WARRANTY MADE BY AN AGENT, EMPLOYEE OR
REPRESENTATIVE IS SPECIFICALLY INCLUDED HEREIN, OR IN STANDARD PRINTED MATERIALS
PROVIDED BY LUTRON, IT DOES NOT FORM A PART OF THE BASIS OF ANY BARGAIN BETWEEN
LUTRON AND CUSTOMER AND WILL NOT IN ANY WAY BE ENFORCEABLE BY CUSTOMER.
IN NO EVENT WILL LUTRON OR ANY OTHER PARTY BE LIABLE FOR EXEMPLARY,
CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES
FOR LOSS OF PROFITS, CONFIDENTIAL OR OTHER INFORMATION, OR PRIVACY; BUSINESS
INTERRUPTION; PERSONAL INJURY; FAILURE TO MEET ANY DUTY, INCLUDING OF GOOD FAITH OR
OF REASONABLE CARE; NEGLIGENCE, OR ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER),
NOR FOR ANY REPAIR WORK UNDERTAKEN WITHOUT LUTRON’S WRITTEN CONSENT ARISING OUT
OF OR IN ANY WAY RELATED TO THE INSTALLATION, DEINSTALLATION, USE OF OR INABILITY TO USE
THE UNIT OR OTHERWISE UNDER OR IN CONNECTION WITH ANY PROVISION OF THIS WARRANTY,
OR ANY AGREEMENT INCORPORATING THIS WARRANTY, EVEN IN THE EVENT OF THE FAULT, TORT
(INCLUDING NEGLIGENCE), STRICT LIABILITY, BREACH OF CONTRACT OR BREACH OF WARRANTY
OF LUTRON OR ANY SUPPLIER, AND EVEN IF LUTRON OR ANY OTHER PARTY WAS ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANY DAMAGES THAT CUSTOMER MIGHT INCUR FOR ANY REASON
WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DIRECT DAMAGES AND ALL DAMAGES LISTED
ABOVE), THE ENTIRE LIABILITY OF LUTRON AND OF ALL OTHER PARTIES UNDER THIS WARRANTY On
ANY CLAIM FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE MANUFACTURE, SALE,
INSTALLATION, DELIVERY, USE, REPAIR, OR REPLACEMENT OF THE UNIT, OR ANY AGREEMENT
INCORPORATING THIS WARRANTY, AND CUSTOMER’S SOLE REMEDY FOR THE FOREGOING, WILL
BE LIMITED TO THE AMOUNT PAID TO LUTRON BY CUSTOMER FOR THE UNIT. THE FOREGOING
LIMITATIONS, EXCLUSIONS AND DISCLAIMERS WILL APPLY TO THE MAXIMUM EXTENT ALLOWED BY
APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.
TO MAKE A WARRANTY CLAIM
To make a warranty claim, promptly notify Lutron within the warranty period described above
by calling the Lutron Technical Support Center at (800) 523-9466. Lutron, in its sole discretion, will
determine what action, if any, is required under this warranty. To better enable Lutron to address a
warranty claim, have the unit’s serial and model numbers available when making the call. If Lutron,
in its sole discretion, determines that an on-site visit or other remedial action is necessary, Lutron
may send a Lutron Services Co. representative or coordinate the dispatch of a representative from
a Lutron approved vendor to Customer’s site, and/or coordinate a warranty service call between
Customer and a Lutron approved vendor.
This warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. Some states do not allow limitations on how long an implied warranty lasts, so
the above limitation may not apply to you. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
The Lutron logo, Lutron, and GRAFIK Eye are trademarks or registered trademarks of Lutron
Electronics Co., Inc. in the US and/or other countries. All other product names, logos, and brands are
property of their respective owners.
© 2011–2021 Lutron Electronics Co., Inc.
Please refer to the enclosed CD for the product
Specification Sheets and Operation Manuals,
Ethernet Device IP program, and RS232 and Ethernet
Protocol information.
