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Chapter 8 Troubleshooting
This chapter describes problems you may encounter while using VC-A61P/VC-A61PN. If you
have questions, please refer to related chapters and follow all the suggested solutions. If the
problem still occurred, please contact your distributor or the service center.
No.
Problems
Solutions
1.
Boot without power
signal
1. Make sure you have plugged in the power cord.
2. When using a PoE connection, ensure that the power supply
supports POE+ (IEEE 802.3at) hubs
2.
There is no image
output from the camera
1. Check the power supply or PoE supply functions.
2. Confirm the output signals are in streaming output.
3. Confirm whether the camera resolution can be used together
with the monitor equipment
If 4k output, confirm the monitor equipment supports 4K
output
4. Replace the cables and make sure they are not faulty.
3.
The Camera image is
severely delayed
Please use 1080p or 720p 60/50 fps rather than 25/30 fps
signals.
4.
RS-232 cannot be
controlled
1. Confirm the connection is correct (RS-232 In/ Out)
2. Please make sure the Baud rate setting is the same as the
control equipment
5.
No image for 3G-SDI
output resolution
3840x2160 29.97/ 25
Please confirm the screen menu/ Dip Switch setting
3G-SDI supports output resolutions up to 1080p 59.94/50
6.
Whether the Internet
can be used for
operation
Please refer to
Chapter 6 Network Function Description
for
the Internet usage
7.
ONVIF software cannot
locate the machine
Please be sure to use only English alphabets or numbers in
[Setting]>[Video]> [Camera](Location) of the webpage. Using
special characters and pressing the spacebar will cause the
ONVIF software unable to locate the machine.
<Remark> This is only applicable to VC-A61P. VC-A61PN does not
support ONVIF protocol
