Troubleshooting
ISSUE
POSSIBLE CAUSE
SOLUTIONS
Whistling/
Feedback
Clean sound port and/or
have ears checked and
cleaned by a physician
Clean microphone
opening and/or
sound port
Hearing aids are not
inserted properly
Insert hearing
aids properly
Insert hearing
aids properly
Hearing aids are not
inserted properly
Wax build-up
in the ear canal
“Dead” or
No Sound
Intermittent
Beeping
Microphone opening
and/or sound port clogged
with wax or moisture
Dead battery
Replace battery
Weak battery
Replace battery
Fades or
Intermittent
Sound
Moisture clogged
microphone opening
Purchase and use
a drying kit
Still have issues? Reach out to us at
866-202-2527
or chat with us at
lucidhearing.com
and our
specialists will be happy to help you.
Your satisfaction is our number one priority!
Important:
Keep your hearing aids as clean as
possible to maintain maximum performance.
General Product Care
(cont’d)
• Please avoid use in a potentially explosive or
dangerous situation.
• Only qualified accessories should be used with this
device.
• Do not wear the hearing aids while sleeping.
• Please keep the surface of hearing aids clean,
clean wax build up in tips.
• Please use the toggle switch correctly, avoid excessive
force as far as possible.
Your hearing aids are built with the finest
quality materials. However, in rare instances an individual
may experience sensitivity to the materials used.
Please consult with your physician if you exhibit any
signs of skin irritation, allergic reaction, or accelerated
accumulation of cerumen (wax).
