Lucent Technologies CentreVu Supervisor, Руководство по установке и началу работы

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CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Overview
7-1
CentreVu
Supervisor
Using CentreVu
Supervisor Reports
7
Overview
7
CMS reports display, report, and summarize the performance of any measured
subset of the ACD, including agents, splits/skills, trunks/trunk groups, VDNs,
and vectors.
The information in this chapter teaches you how to use all Supervisor reports.
The sections are as follows:
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Using the Scripting Feature
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Running a Report
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Selecting Report Run Dates
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Selecting Report Run Times
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Report Menu Bar
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Report Layouts
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Formatting Table Reports
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Formatting Chart Reports
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Minimizing Report Output Windows
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Right Mouse Button Pop-Up Menus