©2021 Lowell Manufacturing Co. UPS9AC-1000 (X-Rev 5/6/21)
14
Obtaining Service
If the UPS requires service:
1.
Use the TROUBLESHOOTING section in this manual to eliminate obvious causes.
2.
Verify there are no circuit breakers tripped.
3.
Call your dealer for assistance. If you cannot reach the dealer or if they cannot resolve the problem, call Lowell
Manufacturing Company at (800) 325-9660. Technical support inquiries can also be made by email to
[email protected]. Please have the following information available BEFORE calling:
•
Your name and address.
•
The serial number of the unit.
•
Where and when the unit was purchased.
•
All of the model information about your UPS.
•
Any information on the failure, including LEDs that may or may not be illuminated.
•
A description of the protected equipment, including model numbers if possible.
•
A representative will ask you for the above information and, if possible, help solve the problem over the
phone. In the event that the unit requires factory service, the representative will issue you a Return
Material Authorization number (RMA).
If you are returning the UPS for service, please follow these procedures:
1.
Pack the UPS in its original packaging. If the original packaging is no longer available, ask the Lowell
representative about obtaining a replacement set of packaging material. It is important to pack the UPS properly
in order to avoid damage in transit. Never use Styrofoam beads for a packing material.
2.
Include a letter with your name, address, daytime phone number, RMA number, a copy of your original sales
receipt, and a brief description of the problem.
3.
Mark the RMA number on the outside of all packages. Lowell Manufacturing cannot accept any package
without the RMA number marked on the outside of the boxes.
4.
Return the UPS by insured, prepaid carrier to the address provided by the Lowell representative.
5.
Refer to the Warranty statements in this manual for additional details on what is covered.