ENG
LISH
30
TROUBLE SHOOTING
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common grill operational problems. However,
when your Louisiana Grill is simply operating poorly, or not at all, the following trouble shooting tips may be helpful.
The following is not an exhaustive list. For further details or updated information, please check: our website www.louisiana-grills.
com and click on
“Customer Support”
: contact your
local authorized dealer:
or contact
Dansons Customer Service
, toll free
at
1-877-303-3134, Monday to Friday, 8 am to 5 pm Mountain Time.
DO NOT RETURN
the appliance without calling Dansons Customer Service for assistance.
WARNING:
Always disconnect the electrical cord prior to opening the inspection plate of your grill for any inspection, cleaning,
maintenance or service work.
NEVER
perform any inspection, cleaning, maintenance or service on a
HOT GRILL.
PROBLEM
CAUSE
SOLUTION
Control will not
turn ON
Grill is not properly
plugged in.
Ensure all wire connections are firmly connected.
Ensure grill is plugged into a working GFCI outlet.
The circuit board has been
tripped.
Fuse (5 amp. N.A. or 8 amp.) must be manually replaced.
(See board diagram at the end of this section)
The GFI outlet has been
tripped.
Ensure all wire connections are firmly connected and dry.
Ensure GFCI is minimum 10 amp service.
Temperature
Readout. Wrong
Measurement
The temperature setting
switch is not set correctly.
Board will read oF or oC
Grill must be unplugged from power source. Remove access end of the hopper. Remove
control board. Switch temperature slide, located on the rear of the board, to desired
temperature readout.
"ER-1" Error
Message
The grill has overheated,
possibly due to grease fire
or excess fuel.
Turn the grill off and allow to cool. Clean grill interior, remove excess pellets, and confirm
positioning of all component parts.
Grill probe wire not
making connection.
Ensure grill probe wire is connected correctly to control.
Confirm wire connections and check for any damage.
"ER-2" Error
Message
Grill has failed to reach
65oC / 150oF within the
allotted 20 minutes.
Check hopper for sufficient fuel.
Check hopper for auger jam and auger movement.
Check burn grate positioning.
Check burn grate and pot for ash build-up or obstructions.
Check igniter to see if it is heating up and positioned correctly.
Check fan to confirm operation and speed.
In extreme cold, grill may require a second start.
Check “actual” temperature readout of grill probe. To confirm accuracy. Clean probe, if
necessary.
Grill will not stay lit or
above 65oC / 150oF.
Same as above.
"ER-3" Error
Message
Power interruption.
Power outage during use.
Grill may have been unplugged before system shut down.
Check loose connection at outlet or within the hopper.
“noPR” Error
Message
Meat probe not
connected.
Meat probe not being used.
Ensure probe is inserted completely in board.
Check for pinched, kinked or broken wire.