1) Power
Protector Pro
Finding this guide difficult to read? You can
download a digital version at:
https://www.lonealert.co.uk/lonealert-user-guides
Power On
Press and hold the red end call button until the screen comes on and you hear the
Protector Pro beep/vibrate.
Power Off
Press and hold the red end call button until you hear the Protector Pro beep twice
and you see the screen display an hourglass symbol.
2) Set a timer
6) Man Down
4) Custom Timer
Press the SOS button at the top right of the Protector Pro. You will then see 2 flashing circles appear on
screen. Press the SOS button again, and an on-screen countdown will begin. You should then see a triangle
with a tick, to let you know it has been pressed.
It will then raise a panic in accordance with your company procedure - if you have our LONEALERT ARC as
the first point of contact, they will try to contact you through the Protector Pro and confirm that you are OK.
If it is set to your company’s internal procedure, the relevant contacts will receive an automated message to
alert them that you have raised a panic. They can then action the alert and try to get in contact with you.
4) End call
If you are currently on a
call using the Protector Pro,
you can press the red end
call button and the call will
be ended.
To reach full power, we recommend that you leave your Protector Pro charging for 3-4 hours.
Press and hold button 1 until 5 arrows appear on screen. Continue to hold button 1 until the Protector
Pro beeps and an envelope appears on screen. If successful, you should see an on-screen message
that reads ‘Timer set’ shortly after. To acknowledge this message, press the red end call button once.
By default, the Protector Pro will display an on-screen message 20 minutes before your timer is due to
expire. This is to remind you that your timer is due to be updated shortly - the number of minutes this
is set to can be changed if required.
5) Raise a panic alarm
3) Cancel a timer
Press and hold button 2 until all 5 arrows appear on screen. Continue to hold button 2 until the Protector Pro
beeps and you get an envelope appear on screen. If successful, you should see an on-screen message that
reads ‘Timer cancelled’ shortly after. To acknowledge this message, press the red end call button once.
7) Pin code request
If the device is tilted over approx. 45 degrees for 30 seconds, it will begin beeping at the wearer - to stop this, simply tilt the Protector Pro
back upright. After a few seconds, it should stop beeping then return to its normal working mode. If the Protector Pro is not put upright, it
will continue to beep for 30 seconds and the countdown will show on screen. If this elapses, the Protector Pro will then trigger a man down
alert in accordance with your company’s escalation procedure (either going to our ARC, or to your company’s internal escalation).
Note: By default, button 4 is disabled. This button can be configured to turn the man down function on and off. If you are accidentally
triggering the man down alarm during every day activity, (e.g. sitting down) you can deactivate the function, then re-enable the function
when work resumes. To change any settings, speak to your LONEALERT champion.
To view a document that provides
information for each on-screen
symbol, scan the above QR code or
visit:
If you fail to update your timer and it elapses, you will receive a call to your Protector Pro or to your
registered phone number with LONEALERT.
This call is to alert you that your timer has expired, and needs updating to let people know you are OK.
If the call comes through to your mobile phone, simply enter your pin code as prompted using your phone’s
dial pad - your timer will be restarted if you had a periodic timer set, or cancelled if you set a standard timer.
If the call comes through to your Protector Pro, you must end the call by pressing the red 'end call’ button -
then, either update or cancel your timer by pressing the + button to set a new timer, or the – button to
cancel your current timer.
Press and hold button 3 on the front of the Protector Pro. This will ring through to our Check Call service, at which point you will have the
following options:
Start function to set a default length timer which is described in the O.W.L Platform.
Custom function to create custom timers.
Cancel function to cancel currently set timers.
Select an option by speaking into the Protector Pro when prompted, and you will then be instructed by the automated voice on how to proceed.