Troubleshooting
If the fuse is blown, e-mail or call Tech Support (see front of manual)
before
installing a replacement fuse. In this case, a blown fuse
indicates a problem with the vehicle’s electrical system.
If the fuse is not blown, but the Logo Lites USB Charge Port does not work as expected, here are some steps to help troubleshoot the
unit. Begin with the vehicle engine running.
1 If USB Charge Port does not turn on as expected, unplug any USB devices and press and hold the red over ride button for ten
seconds. If the green light turns on, then the device has voltage and the polarity is correct, so move to step 2. Regardless of
the vehicle’s chassis polarity, the + should be positive compared to the – at the
Input Connector
. Use a multimeter and touch
the probes to the + and – screws and make sure there is voltage to the unit and that the voltage is positive. Check that the
Input Connector
is fully inserted into the unit. Make sure the fuse is installed and not blown. Check if there is power
available to the fuse by touching the probes to the
Power Connector
and the
Chassis Connector
and fix as necessary.
2 If the green light turns on in override but turns off when you plug USB device(s) in, the connections are not conducting
enough current. Make sure the
Input Connector
screws are tight on the power wires. Check the
Power Connector
and the
Chassis Connector.
Make sure the connections are bright, clean, and free of corrosion. Clean and brighten the connections
as necessary. If the problem persists, it is likely that the
Chassis Connector
is not conducting enough current. Move the
Chassis Connector
to another chassis location with a better connection to the battery.
3 If the green light works manually but does not turn on automatically there may be a battery charging issue. The automatic
start time depends upon factors that differ from vehicle to vehicle. On a vehicle with a fully charged battery and modern
alternator in good working order, USB Charge Port will start about 10 seconds after the vehicle starts. Vehicles with weak
batteries or low current alternators or generators will take longer to start automatically. With the green light off, start the
engine. Use a multimeter and touch the probes to the + and – screws and measure the voltage. The USB Charge Port turns on
automatically when an ignition signal is detected and the
Input Connector
voltage is between 6.65V – 9.0V or greater than
13.3V. With the vehicle running, if the
Input Connector
connector does not reach these voltages within a few minutes of
driving, then the vehicle battery is not being charged properly. In this case the generator, regulator, or alternator needs to be
adjusted or serviced.
USB Charge Port will only work automatically with a properly operating charging system.
4 If USB Charge Port turns on automatically and manually but doesn’t charge your device then a different USB Cable is
needed. USB cables come in two different types known as ‘data cables’ and ‘charging cables’. Data cables are used for
transferring data to or from USB devices, such as copying pictures from a phone to a computer. Data cables will charge a
USB device, but at a slow rate. They may charge a device overnight, but not provide enough current to run a GPS navigation
device all day long on a road trip for example. Charging cables have heavier gauge wires and conduct more current to USB
devices. Use USB cables marketed as ‘charging cable’ for best performance from your USB Charge Port.
Parts List
Qty
Description
Qty
Description
Qty
Description
3 Screw #8 x ½” self tapping
1 Tooth washer #8
1 Hex key (wrench)
1 Quick disconnect red insulated terminal
1 Quick disconnect non-insulated terminal
1 Logo Lites screwdriver
1 #10 ring insulated terminal
1 #8 ring non-insulated terminal
1 2-pin plug
1 Red wire
1 Black wire
1 3 Amp ATO fuse
1 Blade fuse holder
Warranty
Creative Connections, Inc. (hereinafter “CCI”) warrants to the Purchaser of this unit that this unit will be free of defects in workmanship and materials for a period of
one (1) year from the date of purchase. “Defects” as used herein, refer only to those imperfections which impair the utility of the product. Defective units reported or returned to
CCI within one (1) year from date of purchase will be exchanged or repaired without charge at the option of CCI.
This warranty is limited to the repair or exchange of the product and does not cover and CCI will not pay nor provide any other benefit or service including labor or
materials which may be necessary to remove or replace a defective unit. CCI shall not be liable for any injury, loss or damage, direct or consequential, arising out of the use or
failure of this product. It is the user’s responsibility to determine the suitability of this product for its intended use. User assumes any and all risk or liability in connection with the
installation and use of this product. This warranty does not apply to any defects resulting from abuse, negligence, intentional damage, modification, improper installation,
unreasonable use, exposure to elements, or over-tightening of fasteners.
Defective units should be reported directly to CCI and not to your retailer. Contact CCI by telephone or write to the address shown in this manual. Identify the Logo
Lites product purchased, the date and location of purchase, and the nature of the alleged defect. Do not ship your product back to CCI unless and until specifically directed to
do so. Shipping instructions will be provided to you at the appropriate time. Shipping to CCI is the responsibility of the purchaser. All defective products returned must be
accompanied by proof of purchase.
This warranty is not transferable and applies only to products sold within the United States of America, the District of Columbia, the Commonwealth of Puerto Rico,
territories of the United States, and Canada.
This limited warranty is in lieu of all other express warranties. CCI shall not be liable to any special, incidental or consequential damages. Any implied warranty of
fitness for a particular purpose, merchantability or otherwise, applicable to this product, shall be limited in duration to the duration of this limited warranty. Some states do not
allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
“Logo Lites” and the Logo Lites logo are registered trademarks of Creative Connections, Inc.
© 2017
Creative Connections, Inc.
3407 Duluth Highway 120
Duluth, GA 30096, USA
