v0.2
FreedomAlert
®
1
TROUBLESHOOTING GUIDE
What if I can’t get the FreedomAlert to work?
Step 1 – Push the gray RESET button
with a pen at the back of the base
unit (next to the power cord). Check the system. If it is now working skip
the remaining steps.
Step – Check the PENDANT.
What to do:
Press the Gray Battery Test / System Check button on the
back of the Pendant.
What to expect:
A voice should announce the condition of the battery.
A light on the front of the Pendant will come on.
If nothing happens, the most likely cause is that the battery is dead or has
been installed backwards.
If the Pendant says “Battery ok”, go on to step 3.
Step – Check the connections on the BASE UNIT
What to do:
Make sure the AC Adapter is plugged into a live AC outlet
and into the Base unit.
What to expect:
The Red POWER light will be on if the Base unit is connected
to power.
If the POWER light is on and the Base unit is connected to a working phone
line, go on to step 3.
Step 4 – Make sure the Pendant and the Base unit are communicating
with each other.
Background information: The Pendant and the Base unit are connected by
