Placing an Internal Call
Lift handset
Dial extension or press a
speed dial
Placing an External Call
Lift handset
Dial access code 8/9 +
number
Answering a Call
Lift handset, press Line key if
necessary
OR
Press headset or speaker
button
Placing a Call on Hold
While on a call press
Hold
Line key will flash
Press
Hold
twice to place a
call on hold that can only be
retrieved by you
Note: A held call will ring back
after 2 minutes
Retrieving a Held Call
Press the Flashing Line Key
Redial
Press the
Redial
button
To scroll, press up or down
To dial, press the * or # key
Directory
Press
Directory
to open the
directory menu
Transferring a Call
Blind Transfer
While on a call, press
Transfer
Dial number or press a speed
dial
Hang up to complete the
transfer
Consult Transfer
While on a call, press
Transfer
Dial number or press a speed
dial
Wait for an answer, then
announce the call
Hang up to complete the
transfer
OR
Press the flashing line key to
abandon the transfer and
return to the original call
Conference Calls
While on a call press
Transfer
Dial the number
Wait for an answer, then
announce the conference call
Press the
Conf
softkey and all
parties will be connected
Call Forwarding
Send all of your calls to a specific
extension or outside the office
To Activate
Lift handset or press
Speaker
Press
FWD
Dial extension or access code
8/9+ number
Receive service set tone. LED
light on button will light up
Press
Speaker
To Cancel
Lift handset or press
Speaker
Press
FWD
, LED on the light
will shut off
Press
Speaker
PHONE USER GUIDE -
SV9500