Troubleshooting
Problem
Possible Cause
Remedy
Not working at all
Mains cable not plugged in.
Plug the mains cable into a socket 220-240 V 50/60 Hz.
No picture.
The device is not connected properly.
Make the connections as described on page 10-11.
The TV set is not set up to receive DVD signals.
On the TV set, select the correct AV programme slot.
The video cable is not connected properly.
Check the both cable plugs to make sure they are firmly
plugged into the sockets.
No sound.
Faulty connections of input or output cables.
Connect the cables properly (page 10-11). If the problem
persists, it is possible that the cables are faulty.
The volume is set at minimum.
Turn up the volume.
The sound is set to mute.
Press
or
V +
on the remote control to activate audio output
again and then adjust the volume.
Playback does not work.
No disc has been inserted.
Insert a disc
A disc that can not be played has been inserted.
Insert a playable disc (Check the disc type, the colour system
and the regional code).
The Disc is dirty.
Clean the disc.
The disc has not been inserted with the playable side
facing down.
Insert the disc with the playable side facing down.
The disc has not been inserted in the groove.
Place the disc correctly in the groove in the disc drawer.
A displayed media file cannot be played.
The file format is not supported (page 36).
On a computer, convert the file into a supported format using
an audio converter programme.
The BD-LIVE function does not work properly.
The internal storage is not adequate.
Delete the internal storage (page 22) or connect an external
USB Storage (>1 GB).
The internet connection does not work properly.
Set the internet connection as described from page onwards
and make sure that a broadband connection is available.
BD-LIVE is switched off.
Switch the BD-LIVE function on (page 21).
The unit is not working properly.
Unplug the mains plug from the mains socket and then try
plugging it in again after 30 seconds.
The software of your Loewe TV set is not compatible
with BluTechVision Interactive.
Contact your specialist retailer.
The remote control is not working properly.
The batteries in the remote control are dead.
Replace the batteries with new ones.
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