SECTION 5: CARE & MAINTENANCE
This helpful troubleshooting guide will provide you with information about how to recognize a
problem with your table, determine possible causes, and find a solution.
In the event your specific situation is not covered in this guide, please contact Living Earth Crafts
so our technical support department can assist you. Beyond the troubleshooting guide below, do
not attempt to repair the table yourself. This can void your warranty.
Unauthorized service will not be covered. Please be sure to contact Living Earth Crafts Customer
Service first at (800) 358-8292, (760) 597-2155 Int’l.
Troubleshooting
Issue
Solution
One-Touch Lever
is difficult to
move
Check the cable for any kinks or sharp bends from the lever to the gas
springs. The cable should have a soft radius in order to allow the inner
cable to travel freely in the cable sheath. If the cable is kinked, contact
Living Earth Crafts.
The table does
not raise or
lower evenly
The hydraulic system may need repair. Do not attempt to repair it.
Call Living Earth Crafts customer service.
9
Warranty Information
Living Earth Crafts (LEC) offers an industry best warranty against defects in materials, design,
and workmanship, to the original owner, as follows:
•
Frame - limited lifetime warranty*
•
Foam and upholstery covering - warranted for three (3) years
•
Motors, controls, electronics - warranted for two (2) years, including parts and labor
•
Accessories and options - warranted for one (1) year, unless otherwise noted
LEC may repair or replace defective components at our discretion. LEC will return the warranted
product, standard shipping pre-paid, to customers in the continental US. International customers
are responsible for any applicable duties and taxes, as well as all shipping charges inbound and
outbound. Normal wear and tear, and costs associated with maintenance procedures, and
damage caused by accident, misuse, improper maintenance, harsh operating environments or
neglect (which includes tears in the upholstery and damage caused by harsh chemical-based
cleaners) are not covered under this warranty. All warranties are limited to repair or replacement,
at LEC’s discretion, unless otherwise stated.
*Lifetime warranty applies to the original owner, as long as you own your table for 5 years after
the model is discontinued, or 5 years for private label tables.
