
Technical Support
WARNING:
DO NOT attempt to take apart the unit by yourself. Doing so
may void your warranty and cause damage to the heater or personal injury.
Problem: No Power
1. Make sure the power cord is plugged in
2. Make sure there is power to the socket
3. Ensure the power switch on the back of the
unit is in the “On” position
Problem: Strange Odor
This is normal for new units and when the unit is used for the first time in a
while. The fan motor may produce an odor which will dissipate within a
week of use. No action is required.
Problem: Strong Vibrations & Loud Noise
1. Make sure the unit is placed on a flat surface
2. Try putting an anti-vibration mat underneath the unit
3. Unit may be damaged. Discontinue use and contact customer service.
If you need any assistance with setup, operation or parts for your new
LivePure® Heater, please call us. Our technical support staff is ready to help!
Hours of operation are from 8:00 AM to 6:00 PM EST
Or chat with us on our website at
www.livepureshop.com
USA: 888-855-5426
Canada: 888-855-5426
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Heater Assistance
Troubleshooting
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