Parties and agreement
USER: (Person/s using the LIVE LIFE MOBILE ALARM PENDANT)
LIVE LIFE ALARMS: ABN 23 6o3 888 991: (Supplier of the LIVE LIFE
MOBILE ALARM PENDANT device) of 4/7 Pemell Street, Toronto NSW,
Australia 2283.
The parties hereto agree that:
1. Alerting people in an emergency situation
The USER of the device understands that the device is used as a first-instance, alert system to help
the wearer in an emergency, when under duress or when in need of help. It is designed and supplied
to simply alert the USER'S chosen family member/s or friend/s, carer/s or neighbor/s so they may
arrange someone to come to the USER'S aid. 000 can be included as a contact, but use of the device
does not completely assure that help or protection or that emergency help will arrive within a
specific time frame. LIVE LIFE ALARMS do not control how long an alerted party may take to respond
to an alert. LIVE LIFE ALARMS recommend that the alert parties chosen by the user are aware of the
alarms use and are suitable for providing the assistance they may be providing the USER.
2. Limitations of Device, Mobile Network Coverage Disclaimer
The Live Life Alarm operates in areas where there is available Telstra mobile coverage. The Telstra
Mobile Coverage Maps as prepared and updated by Telstra from time to time (please check the
Telstra website for updates on coverage areas), are approximate only and provide areas of coverage
that should, in most circumstances, and more often than not, offer reasonable mobile coverage.
Customers should always be aware that the mobile coverage maps displayed have been created
using tools that predict the likely areas of coverage. Live Life Alarms cannot fully guarantee the
accuracy of the Mobile Coverage Maps, nor the reliability of the actual mobile coverage. We strongly
recommend in circumstances where you intend to travel outside of major cities and/or towns, you
refer to the most up to date available mobile coverage on Telstra’s website to determine whether
the Live Life Alarm will have available mobile coverage.
Not every location within the identified coverage areas has been individually tested for coverage.
This means that while the footprint of coverage outlined on the maps is generally accurate, there
may be specific areas described as being within a coverage area where a customer’s mobile alarm
will not necessarily operate at optimal levels or at all.
Coverage could be degraded or non existent in specific locations due to certain physical structures or
geographic features or as a result of the device used. Physical structures which may block or inhibit
coverage could include basements, lifts, underground car parks, concrete buildings, tunnels and road
cuttings. Geographic features which may block or inhibit coverage could include formations such
as hills and mountains or even trees. The Live Life Alarm is subject to the same mobile coverage
limitations as a mobile phone.
LIVE LIFE ALARMS cannot guarantee the device will connect to mobile networks at all times or
that a HELP SMS or HELP call will be received by all programmed emergency contacts at all times
or any time or within a short period of time following the activation of the alarm. Subject to the
mobile network coverage available to the USER in a location at any time, the USER accepts it is
his/her responsibility to enquire about the availability and/or the reliability of mobile network
coverage in his/her location prior to the purchase of the device and/or prior to travelling into areas
of doubtful and/or limited and/or unavailable mobile network coverage areas. The USER accepts
that by entering and/or travelling into areas of doubtful and/or uncertain and/or unavailable mobile
network coverage areas, the USER accepts and understands the operation of the device could be
limited and/or compromised in its ability to send an emergency call or SMS.
3. Limitations of Device, GPS Functions disclaimer
The USER accepts the device’s GPS function, GPS positioning on Google Maps and the GPS Help
SMS with Google Maps location is limited to the currently available and operating GPS technology
available in Australia and where applicable, overseas, including the operational and functional
constraints of GPS technology.
The USER accepts the device relies on GPS signals to fix its location within approximately 2.5metres
(when outside of Bluetooth range) of the USER’s exact location and in the absence of GPS, will
default to the use of Wi-Fi and/or Bluetooth where available.
The USER accepts that in order for GPS to work as accurately and reliably as possible, it requires a
line-of-sight connection to satellites in the sky. The USER accepts there may exist, from time to
time, circumstances where the GPS line-of-sight is obstructed and/or obscured. The USER accepts
the cause for the GPS signal to be obstructed and/or obscured which may impact on the device
operating the GPS may include (but is not limited to) underground carparks, tunnels, elevators,
concrete buildings and other natural geographical features blocking the signal.
The USER accepts in circumstances where the GPS signal is blocked, there may be limited and/or
unavailable mobile network coverage within the location to enable the operation of the device (and
any emergency HELP SMS or HELP call) and the USER accepts the exact location of the device in
circumstances where the GPS is blocked may not be reliable and/or accurate until such time as the
USER moves and/or transgresses to an un-obstructed location where a GPS signal is viable.
The USER accepts that when moving to an unobstructed location the GPS signal may take
approximately 60 to 180 seconds to determine its location.
LIVE LIFE ALARMS cannot guarantee the device’s GPS signal will operate in circumstances where it is
blocked and/or obscured and/or obstructed and will known its location at all times.
The USER accepts it is the USER’s responsibility to be aware of the limitations of the device in
circumstances where the signal could be blocked and/or obscured and/or obstructed. The USER
accepts responsibility for any injury, loss, damage or other consequential loss or harm in these
circumstances.
4. Limitations of Device, Wi-Fi Tracking Disclaimer
Wi-Fi location tracking is a geolocation system that uses the entire Wi-Fi infrastructure (phones,
tablets, laptops, and routers) as Wi-Fi access points to determine a device’s location. Wi-Fi location
tracking is a good system for geolocation whenever the Global Positioning System (GPS) can’t get
the job done or is likely to take longer than Wi-Fi to fix a location. For example, GPS can’t always
locate your device when you’re indoors, as the signal coming from GPS satellites may be weak or
blocked by the roof or walls. Wi-Fi works by comparing the list of Wi-Fi networks near you to a
known list of access points and their locations. In your Live Life Alarm is a Wi-Fi chip module and
in the case of an emergency, the Live Life Alarm will look for Wi-Fi access points to calculate your
position. If a Wi-Fi location solution can be found faster than using GPS, your Wi-Fi location will
be reported on Google Maps to your emergency contacts. However, the alarm will always look for a
Bluetooth location solution first.
If you find yourself in an area such as a rural setting or out in the country, there is likely to be less
Wi-Fi access points than in a built up area (such as cities and metropolitan areas). In cases such as
these, the Live Life Alarm will more likely resolve to a GPS position for your location.
In the remote possibility a Wi-Fi position is reported whilst you are in a rural or country setting, it
is possible the accuracy of your location could be less than ideal.
5. Limitations of Device, Bluetooth Disclaimer
Bluetooth is a technology that allows devices to communicate and share data over short distances
only without wires. Bluetooth is great for when you are within a relatively short distance from your
home such as outside in the backyard, next door at your neighbours or checking your mail box.
Bluetooth location provides an accurate and fast solution to your location during an emergency in
and around the vicinity of your home only.
Inside the charging station (or Home Beacon) that you received with your alarm is a Bluetooth 5.0
beacon. Your address can be pre-programmed into the Home Beacon by inputting the latitude and
longitude co-ordinates of your home and we pair (or connect) the alarm to the Bluetooth Beacon
so that the 2 devices are always connected.
Bluetooth (sometimes referred to as BLE by us) also has less power consumption than other
location tools, such as GPS and/or Wi-Fi. This is one way we are able to get the Live Life Alarm
to last as long as 4-5 days between recharges. Our testing indicates that Bluetooth can be relied
upon to provide fast positioning when the alarm is within 25 metres of the Bluetooth beacon
(Home Beacon). Once the alarm is outside this range, the Bluetooth capability will not work.
However, the alarm will attempt to obtain location via GPS or Wi-Fi, which are great alternatives.
6. Limitation of liability
The parties agree that the use of the device is not designed or guaranteed to prevent all or any
loss, injury, harm, damage, other consequential loss, accidents, injuries and/or death to the USER.
The parties agree LIVE LIFE ALARMS has not promised or guaranteed the performance of the device
as a means of preventing loss, injury, harm, damage, other consequential loss, accidents, injuries
and/or death. The parties agree the purpose of the device is to alert pre-programmed emergency
contacts (including 000 is programmed by the USER) to the USER’s aid in circumstances where the
USER has sought assistance by activating the emergency call or HELP SMS.
The parties agree LIVE LIFE ALARMS cannot promise or guarantee the specific performance of
any emergency response person (or persons) alerted by the device (via an emergency call or HELP
SMS) in any way, including the timely arrival and/or failure of arrival of any emergency contact
(including 000) to the USER’s location.
Notwithstanding the terms and conditions of this agreement, in the event liability is found on the
part of LIVE LIFE ALARMS by reason of a court or tribunal verdict and/or judgement, such liability
will be limited to the sum of $527.00, for the cost of the device.
7. Care and Management of Device by USER
The USER accepts it is the responsibility of the USER to ensure the device is properly managed
and cared for in accordance with the User Guide Manual, page 8 “Maintaining the Device”, pages
9-11 “Alarm Battery and Re-Charging” and page 14 “Monthly Alarm Health Check” in addition to
other care and user instructions contained within the User Guide Manual. The USER accepts that
in circumstances where the device has not been properly cared for in accordance with the User
Guide Manual, damaged and/or submerged in water, the device may not operate properly or at all.
The USER agrees and accepts that LIVE LIFE ALARMS cannot be held liable for any injury and/
or loss and/or damage and/or other consequential loss, accidents, injuries and/or death of the
USER in circumstances where the USER has failed to properly care for the device and the device is
deemed to be damaged and/or inoperable by the USER’s failure to take proper care of the device.
The USER accepts that circumstances which will warrant the device has not been properly cared
for by the USER include, but are not limited to, the following;
• Damage cause wholly or in part to the device whilst in the USER’s possession rendering the
device inoperable or partly inoperable;
• Tampering with the device;
• Improper installation of the device whilst in the USER’s possession;
• Failure to regularly test the device- Monthly Alarm Health Check in accordance with the User
Guide Manual;
• Failure to charge the device;
• Failure to take any reasonable and/or necessary action and/or steps in the repair of the device
in circumstances where the device has been damaged (whether deliberate or accidental) by the
USER and is partly or wholly inoperable.
• Unreasonable use or abuse of the device whist in the USER’s possession, rendering the device
wholly or partly inoperable;
• Failure to provide any or all proper maintenance to the device in accordance with the User
Guide Manual on a regular basis.
• Any other act and/or omission of the USER, whereby, on the balance of probabilities has
contributed towards the USER’s improper care and maintenance of the device.
8. Return/Refund policy
LIVE LIFE ALARMS publishes it returns/refund policy on its website and the USER agrees that this
policy was available at the time of purchase.
9. Delivery of these terms and conditions
The USER acknowledges that these terms and conditions and incorporated documents were made
available to the USER online via LIVE LIFE ALARMS’s website and were delivered to the USER'S
address by Australia Post along with the device, its packaging and printed instructions for the
installation and use of the device.
10. Conflicting documents
Should there arise any conflict between this agreement and USER'S purchase order or other
document, this agreement will govern, whether such purchase order or document is prior to or
subsequent to this agreement.
11. Full agreement / Severability
The terms and condition in this agreement constitute the full understanding between the
parties. Any changes to these terms will be published on the Live Life Alarms website and will
be effective within 60 days of the publication otherwise the conditions remain unchanged.
The USER acknowledges and represents that the USER has not relied on any representation,
assertion, guarantee, warranty, collateral contract or other assurance, except those set forth in
this agreement and waives any claims in connection with same. Should any provision of this
agreement be deemed void, all other provisions will remain in effect.
12. Legal action
The USER submits to the jurisdiction and laws of NSW, Australia and agrees that any litigation or
arbitration between the parties must be commenced and maintained in NSW, Australia. Service
of process or papers in any legal proceeding or arbitration between the parties may be made by
Express Mail delivered by Australia Post addressed to the party's address in this agreement or
another address provided by the party in writing to the party making service.
LIVE LIFE ALARMS POSTAL ADDRESS: 4/7 Pemell Street,Toronto NSW 2283. The USER understands
that instead of suing or being sued in court, the parties may have their dispute determined by
mediation or arbitration.
13. Governing law
This Agreement shall be governed by the laws of the State of NSW.
Product use Terms & Conditions
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