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Frequently Asked Questions 

What can I do to eliminate choppy sound on the SPA 2102?

 

Experiencing choppy sounds on the SPA 2102 indicates that you do not have enough upstream bandwidth to 

support your VoIP conversations. We require at least 80kbps in each direction to hold a stable conversation. 

If you only have, for example, 128kbps upstream and also have a game player, FTP session or some other 

function going on in your home while trying to have a phone conversation you could end up with your ATA 

not being able to get the bandwidth it needs to support the call. 

  

If I lose power or my internet connection goes down, will I lose phone service?

 

If you lose power, or your broadband service is unavailable, you will not have phone service. When the power 

or broadband service resumes, it is recommended to reboot your ATA device. 

  

When I make a telephone call, the call does not go through. Instead, I hear a fast busy signal.

 

1.

 

Pick up your phone and try dialing 1+ the area code then the phone number. If this does not work, 

you will need to reboot your system completely. 

2.

 

Power off your modem by unplugging the power adapter. 

3.

 

Power off the router by unplugging the power adapter. 

4.

 

Power off the Phone Adapter by unplugging power adapter.iv. Wait two (2) minutes, then power on 

modem by plugging power adapter into an electrical outlet. 

5.

 

Wait two (2) minutes, then power on the router by plugging the power adapter into an electrical 

outlet. 

6.

 

Wait five (5) minutes, then power on the Phone Adapter by plugging power adapter into an electrical 

outlet. 

7.

 

Reboot your computer and check for an active internet connection. 

8.

 

Pick up the telephone. You should now have a dial tone. 

Содержание SPA 2102 ATA

Страница 1: ...Linksys SPA 2102 ATA Setup Troubleshooting Guide ...

Страница 2: ... or Cable Modem before the router 1 Connect the Internet port of the SPA 2102 to your network Cable or DSL Modem 2 Connect the Ethernet port of the SPA 2102 to your network Router 3 Connect your telephone to the PHONE 1 port or to PHONE 2 if this is your second line on the device 4 Connect the power wait 10 minutes ...

Страница 3: ... Internet port of the SPA 2102 to your network Cable or DSL Modem 2 Connect the Ethernet port of the SPA 2102 to your computer 3 Connect your telephone to the PHONE 1 port or to PHONE 2 if this is your second line on the device 4 Connect the power wait 10 minutes ...

Страница 4: ...nect the Internet port of the PAP2T to your network Cable or DSL Modem 2 Connect your telephone to the PHONE 1 port or to PHONE 2 if this is your second line on the device 3 Connect the power wait 10 minutes ...

Страница 5: ... a dial tone How to Properly Reboot 1 Power off your modem by unplugging the power adapter 2 Power off the router by unplugging the power adapter 3 Power off the Phone Adapter by unplugging power adapter 4 Wait two 2 minutes then power on modem by plugging power adapter into an electrical outlet 5 Wait five 2 minutes then power on the Phone Adapter by plugging power adapter into an electrical outl...

Страница 6: ... would indicate a malfunction Ethernet This light should display a solid blue when an Internet connection is established If it is off then this would indicate no connection on Ethernet It will flash green when data is being transmitted Phone 1 The phone light should be GREEN when the ATA is registered and provisioned It will blink when a connected phone is being used or an incoming call has been d...

Страница 7: ...2 indicates that you do not have enough upstream bandwidth to support your VoIP conversations We require at least 80kbps in each direction to hold a stable conversation If you only have for example 128kbps upstream and also have a game player FTP session or some other function going on in your home while trying to have a phone conversation you could end up with your ATA not being able to get the b...

Страница 8: ...service When the power or broadband service resumes it is recommended to reboot your ATA device When I make a telephone call the call does not go through Instead I hear a fast busy signal 1 Pick up your phone and try dialing 1 the area code then the phone number If this does not work you will need to reboot your system completely 2 Power off your modem by unplugging the power adapter 3 Power off t...

Страница 9: ...ndwidth available for your Internet phone call You may want to test your bandwidth using one of the bandwidth tests available online such as speed test onlined For more information refer to your Internet Service Provider s website My telephone does not ring and my calls automatically go to voicemail 1 Make sure the telephone is plugged into the correct port of Phone 1 on the Phone Adapter 2 Make s...

Страница 10: ...PAP2T Phone Adapter Instructions ...

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