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Appendix A: Troubleshooting
Common Problems and Solutions
4-Port Gigabit Security Router with VPN
2. I want to test my Internet connection.
A. Check your TCP/IP settings.
For Windows 98 and Millennium:
Refer to Windows Help for details. Make sure
Obtain IP address automatically
is selected in the settings.
For Windows 2000:
1. Click
Start
,
Settings
, and
Control Panel
. Double-click
Network and Dial-Up Connections
.
2. Right-click the
Local Area Connection
that is associated with the Ethernet adapter you are using,
and select the
Properties
option.
3. In the
Components checked are used by this connection
box, highlight
Internet Protocol (TCP/IP)
,
and click the
Properties
button. Make sure that
Obtain an IP address automatically
and
Obtain
DNS server address automatically
are selected.
4. Click the
OK
button in the
Internet Protocol (TCP/IP) Properties
window, and click the
OK
button in the
Local Area Connection Properties
window.
5. Restart the computer if asked.
6. Click the
OK
button in the
Internet Protocol (TCP/IP) Properties
window, and click the
OK
button in the
Local Area Connection Properties
window.
7. Restart the computer if asked.
For Windows XP:
The following instructions assume you are running Windows XP with the default interface. If you are using the
Classic interface (where the icons and menus look like previous Windows versions), please follow the
instructions for Windows 2000.
1. Click
Start
and
Control Panel
.
2. Click the
Network and Internet Connections
icon and then the
Network Connections
icon.
3. Right-click the
Local Area Connection
that is associated with the Ethernet adapter you are using,
and select the
Properties
option.
4. In the
This connection uses the following items
box, highlight
Internet Protocol (TCP/IP)
, and click
the
Properties
button. Make sure that
Obtain an IP address automatically
and
Obtain DNS server
address automatically
are selected.
B. Open a command prompt.
•
For Windows 98 and Millennium, click
Start
and
Run
. In the
Open
field, type
command
. Press the
Enter
key or click the
OK
button.
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