36
Appendix A: Troubleshooting
Common Problems and Solutions
Wired Broadband Router
Appendix A: Troubleshooting
This appendix provides solutions to problems that may occur during the installation and operation of the Router.
Read the description below to solve your problems. If you can't find an answer here, check the Linksys website at
www.linksys.com
.
Common Problems and Solutions
1. I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a
screen saying, “404 Forbidden.”
If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login
screen (Netscape Navigator will require similar steps):
A. Click
File
. Make sure
Work Offline
is NOT checked.
B. Press
CTRL + F5
. This is a hard refresh, which will force Windows Explorer to load new webpages, not
cached ones.
C. Click
Tools
. Click
Internet Options
. Click the
Security
tab. Click the
Default level
button. Make sure the
security level is Medium or lower. Then click the
OK
button.
2. I need to set a static IP address on a PC.
The Router, by default, assigns an IP address range of 192.168.15.100 to 192.168.15.150 using the DHCP
server on the Router. To set a static IP address, you can only use the ranges 192.168.15.2 to 192.168.15.99
and 192.168.15.151 to 192.168.15.254. Each PC or network device that uses TCP/IP must have a unique
address to identify itself in a network. If the IP address is not unique to a network, Windows will generate an
IP conflict error message. You can assign a static IP address to a PC by performing the following steps:
For Windows 98 and Millennium:
A. Click
Start
,
Setting
, and
Control Panel
. Double-click
Network
.
B. In
The following network components are installed
box, select the
TCP/IP
-> associated with your
Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with no
association to an Ethernet adapter. Highlight it and click the
Properties
button.
C. In the
TCP/IP properties
window, select the
IP address
tab, and select
Specify an IP address
. Enter a
unique IP address that is not used by any other computer on the network connected to the Router. You can
only use an IP address in the ranges 192.168.15.2 to 192.168.15.99 and 192.168.15.151 to
192.168.15.254. Make sure that each IP address is unique for each PC or network device.
D. Click the
Gateway
tab, and in the
New Gateway
prompt, enter
192.168.15.1
, which is the default IP
address of the Router. Click the
Add
button to accept the entry.
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