Fax Adapter Quick Reference Guide
Introduction to your Hosted PBX Fax Adapter
Welcome! Your new Fax Adapter allows you to use an existing fax machine to send and receive
faxes through the network. Plug the Fax Adapter into your existing data network and plug your
fax machine into port marked Phone 1. You will have received an email with the phone number
associated with your Fax Adapter.
How to use your Fax Adapter
Sending a Fax
Once your fax machine has been plugged into the Phone 1 port on the fax adapter, send a fax as
you usually would by dialing the desired number and pressing send.
Receiving a Fax
If your fax number is new, make sure you have provided the number to the people who send you
faxes. Your fax machine will receive faxes automatically once plugged into the fax adapter.
Configurations
If you are having problems with faxing, you may need to refer to your fax machine owner’s
manual and adjust the configuration on your fax machine. For best performance with Home
Office Phone Service:
•
If your fax machine has an “ECM” (“Error Correction Mode) feature, disable this function,
•
Check your fax machine’s speed (sometimes called “Baud Rate”), and set it to 9600 or
lowest possible speed.
If you are unsure of how to make these changes, please see your fax machine Owner’s Manual.
Note
: Not all devices are supported when used with the fax adapter. See the HPBX product schedule for
more information
Making Changes to your Fax Adapter
You may log into your Admin Portal to make various changes to your Fax Adapter such as:
•
Change the Outbound Caller ID- This is number displayed when someone receives a fax)
•
Change the Failover Routing- This is the ability to send faxes to an alternate location in
the event of a network outage
•
Change the 911 Address- This is the ability to move the fax adapter to another address
•
View Call History- This is the ability to view all calls in and out of the Fax adapter
To log into your Admin Portal:
1.
Go to
cp.serverdata.net/voice
2.
Enter your Phone Number in the first field
3.
Enter your Pin in the second field
4.
Click the LOG IN button
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