EtherFast
®
Cable Modem with USB and Ethernet Connection
19
Appendix A: Troubleshooting
Common Problems and Solutions
This section offers solutions to common issues that may occur during the
installation and operation of your Cable Modem.
I cannot access my e-mail or Internet service.
Make sure all of your connections are secure. Your Ethernet cable should
be inserted completely into both the network card on the back of your
computer and the port on the back of your Cable Modem. If you installed
your Cable Modem using a USB port, check the connection of the USB
cable to both devices. Check all cables between your computer and the
Cable Modem for frays, breaks or exposed wiring. Make sure your power
supply is properly plugged into both the modem and a wall outlet or surge
protector. If your Cable Modem is properly connected, the Power LED
and Cable LED on the front of the modem should both be a solid color.
The Link/Act LED should be solid or flashing.
Try pressing the Reset button on the back of your cable modem. Using an
object with a small tip, push the button until you feel it click. Then try
reconnecting to your Cable ISP.
Call your Cable ISP to verify that their service is two-way. This modem is
designed for use with two-way cable networks.
If you installed the Cable Modem using the Ethernet port, make sure that
your Ethernet adapter is operating correctly. Check the adapter in the
Device Manager in Windows to make sure it is listed and has no conflicts.
If you are unsure of how to do this, check your Windows documentation.
Make sure that TCP/IP is the default protocol in use by your system. See
the section called
Installing the TCP/IP Protocol
for more information.
If you are using a cable line splitter so that you can connect the cable
modem and a television at the same time, try removing the splitter and
reconnecting your cables so that your Cable Modem is connected directly
to your cable wall jack. Then try reconnecting to your Cable ISP.
Instant Broadband
TM
Series
3. Windows will now search for the driver software. Click the
Next
button.
4. When Windows has completed installing the driver, click
Finish
.
The Windows XP driver installation is complete. Return to the section
on
Connecting Using the USB Port
to finish the set up.
18
Figure 3-18
Figure 3-19
