Further information
This chapter contains a variety of information, including the following:
• Troubleshooting and Getting assistance - this page
• Appendices
• Appendix 1 -
Configuration menus
• Appendix 2 -
Configuration pages via viewer
• Appendix 3 -
VNC viewer connection options
• Appendix 4 -
VNC viewer window options
• Appendix 5 -
Browser viewer options
• Appendix 6 -
Addresses, masks and ports
• Appendix 7 -
Cable specifications
• Appendix 8 -
Hotkey sequence codes
• Appendix 9 -
Supported video modes
•
Safety information
•
Warranty
•
WEEE recycling information
•
End user licence agreement
•
Radio frequency energy statements
Troubleshooting
Global network users are unable to contact the SC-IP
• Check that the correct address is being used by the remote users.
• Check the
network settings
. Check that the users network address has not
been excluded in the
IP access control section
.
• If the SC5-IP is situated behind a firewall, check that the relevant ports are
being allowed
through the firewall
and are being correctly routed.
• Check the
front panel indicators
, the LNK indicator should be on. If the
network link is a 100Mbps connection, the 100 indicator should also be on.
The remote cursor is not correctly responding to my mouse movements
•
Recalibrate the mouse
. When doing so, ensure that the host system does
not have mouse cursor trails enabled and that the top left corner of the
screen is clear of application windows.
When logging on using VNC viewer, I cannot enter a username
• Either, the VNC viewer is an old version (
download a new one
) or only the
admin user has been configured on the SC5-IP.
Getting assistance
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
•
LINDY website
–
www.lindy.com
Check the Support section of our website for the latest solutions and driver
files.
•
in the UK:
in the US:
in Australia:
in Germany:
in France:
in Italy:
in Switzerland:
LINDY International:
•
Fax
in the UK:
0
in the US:
() -00
in Australia:
0 0
in Germany:
0-000
in France:
0 0
in Italy:
0 0
in Switzerland:
0-0
LINDY International:
+ (0) 0
•
Phone
in the UK:
0 000
in the US:
() -00
in Australia:
0 0
in Germany:
0-000
in France:
0
in Italy:
0 0
in Switzerland:
0-00
LINDY International:
+ (0) 00
HT