RETURN AUTHORIZATION POLICY
1.
Customer must ship the product covered by the Return Authorization (R/A) number within thirty (30) days of receipt of the
R/A number. Failure to ship the product within thirty (30) days will result in the forfeiture of the R/A. LilliPad, LLC (LilliPad) will
not accept any product that fails to ship within thirty days of the issuance of a R/A.
2.
LilliPad, LLC will determine whether the product being returned under the R/A Policy is covered by LilliPad’s Limited
Warranty.
3.
LilliPad agrees to notify or provide, within a reasonable time period, the customer with:
a.
The acceptance or rejection by LilliPad, LLC of the warranty claim.
b. For products outside of the Limited Warranty, a quote for the repairs required to return the product to a usable state
which may include a cleaning charge for any excessively dirty parts. Customer’s failure to accept the price quote in
accordance with Section 3(c) below will result in the return of the product, FOB shipping location to the address
provided by the customer or demolition of the product by LilliPad, LLC at the option of customer. Customer is
responsible for all costs of shipping and handling associated with the return of the product, and the customer agrees
to accept such charges.
c.
If LilliPad does not receive an approval from the customer for return of the product within 45 days of LilliPad LLC’s
quote, the product will be demolished by LilliPad, LLC.
4.
Upon customer approval, LilliPad will complete all necessary repairs. If additional damages are discovered during the repair
of the product LilliPad, LLC will contact the customer with authorization to proceed.
5.
LilliPad will ship the product at the customer’s expense to the address provided FOB shipping location.
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