9. Troubleshooting
UMX-HDMI-140 series– User's Manual
109
Applied firmware package: v1.2.0 | LDC software: v2.4.1b7
9.1.
Use Case Studies
At first, check front panel LEDs and take the necessary steps according to their states. For more information
about status, LEDs refer to
Symptom
Root cause
Action
Refer to
Video signal
No picture on the
video output
Device or devices are not
powered properly
Check the switcher and the other devices
if they are properly powered; try to unplug
and reconnect them.
Cable connection
problem
Cables must fit very well, check all the
connectors.
The output is muted
Check the mute state of output ports.
LW2
LW3
Display is not able to
receive the video format
Check the emulated EDID; select another
(e.g. emulate the display’s EDID on the
input port).
LW3
HDCP is disabled
Enable HDCP on the input and output
port.
LW3
LW3
Not the desired
picture displayed
on the video
output
Video output is set to
test pattern (no sync
screen) statically
Check test pattern settings in the
properties of the input ports.
LW3
Video source is set to
Testpattern input (I6)
Check the crosspoint settings
LW2
LW3
Video output is set to
test pattern (no sync
screen) as there is no
picture on video source
Check video settings of the source.
Symptom
Root cause
Action
Refer to
Audio signal
No audio is
present on output
Source audio volume is
low or muted
Check the audio settings of the source.
Analog audio input is
muted
Check the analog audio input port
properties
LW2
LW3
Output port is muted
Check the output port properties.
LW2
LW3
HDMI output
signal contains no
audio
HDMI mode was set to
DVI
Check the properties of the output port
and set to HDMI or Auto.
LW3
DVI EDID is emulated
Check the EDID and select and HDMI
EDID to emulate.
LW3
CEC
CEC
communication
does not work
Cable quality problem
Check the pinout of the HDMI cabel. CEC
line could be missing in the low quality
HDMI cables.
CEC is not enabled in the
third-party device
Check the documentation of the device
and enable the CEC feature.
RS-232 signal
Connected serial
device does not
respond
Cable connection
problem
Check the connectors to fit well; check
the wiring of the plugs.
RS-232 settings are
different
Check the port settings of the switcher
and the connected serial device(s).
LW3
RS-232 mode is not right Check the RS-232 mode settings (control,
command injection, or Event Manager
mode)
LW3