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FREQUENTLY ASKED QUESTIONS
Please review these frequently asked questions on the next few pages prior to using your heater .
Q. My heater emits a strange odor when I first open the box and when I turn the heater on for the first
time. Why is this happening?
A . This is normal . This heater is treated with a special heat safe/resistant coating . This odor will
sometimes be present when the box is opened . When the coating is exposed to heat, it produces this
particular odor during the first few hours of operation . This will dissipate after the break-in period . If
you are sensitive to odors, you may want to pre-burn the unit in a garage with the door open until the
initial odor dissipates .
Q. If my heater runs on its max wattage setting, how many BTUs is that?
A. This heater is intended to be used as supplemental heat in areas most needed . It may take several
minutes to several hours to heat your area, depending on various factors . The below chart provides BTU
translations for different wattages .
WATTAGE
BTUS
1,500
5,118
1,000
3,412
750
2,559
500
1,706
Q. Can the heating elements be replaced?
A. Replacement heating elements can be obtained from the manufacturer . All parts may be purchased
through the manufacturer if your product is out of warranty . If you feel that the elements are definitely
faulty right out of the box, contact Customer Support . A representative can then direct you to the next
step .
Q. Once I plug the unit in and turn it on, how long will it take to heat my room?
A. The heating process in the heater begins immediately upon powering on and setting the desired
temperature above the ambient temperature . A noticeable change in the ambient temperature of the
room will vary due to variables such as the location of the heater (in the home), floor plan and size of
the room, how well the room is insulated, how many doors/windows, how much bare concrete (acts as
a heat sink with any type of heating), the opening and closing of an exterior door, long hallways, high
ceilings, etc . Customers with smaller rooms experience quick heat changes . Rooms with larger and
open floor plans can expect up to 24 hours to completely heat up .
Q. I do not have a grounded outlet. Can I use adapters, a 2-prong power strip, or remove the ground
prong from the cord?
A. NO! If you do not have a grounded outlet, contact a certified electrician for advice . Removing or
altering any part of the heater’s original design or intent (including the power cord) will void the
warranty and make you liable for any unexpected or hazardous results .
Q. My Heater has an ECO setting? How does this setting work?
A. The ECO mode on your heater is a program that attempts to keep the temperature strictly at a
“warm” 68° F (20°C) . This also helps with efficiency, as it is programmed to 1) Increase the power
to the unit’s maximum wattage if the temperature drops below 64 .4°F (18°C) 2) Gradually reduce the
wattage used as it approaches 66 .2° (19°C) F and 3) Stop heating when 68° F (20°C) is achieved . This
is considered an Economical function, since in the ECO setting, the heater is almost never running at
the maximum watts .
