Quickly troubleshoot simple issues you might experience with the Embrace
Neck Massager using the table below.
Please contact a customer support representative for additional assistance
at:
or
(732) 456-6063.
Please do not attempt
to repair the massager.
ISSUE
POSSIBLE REASON
HOW TO RESOLVE
MASSAGER IS NOT
WORKING
Massager is not plugged in.
Plug the power adapter into a
wall outlet.
Massager is not turned on.
Press the Power button to turn
on the massager.
DEVICE STOPPED
WORKING
SUDDENLY
Massager automatically
shuts off after 15 minutes.
Turn the massager back on to
begin a new massage program.
When the massager has
been working for a long
time, the motor shuts
off due to overheating
protection.
Allow the massager to cool
down for at least 60 minutes
before using again.
MASSAGE
INTENSITY IS TOO
WEAK
Massager is not correctly
positioned on the neck.
Adjust the position of the
massager on your neck. Use the
straps to apply pressure against
your neck.
MASSAGE
INTENSITY IS TOO
STRONG
Massager is not correctly
positioned on the neck.
Adjust the position of the
massager on your neck.
HEAT FUNCTION IS
TOO HOT
Skin may be sensitive.
Turn off the heat function.
FAINT SOUND
HEARD WHILE
USING MASSAGER
Massage rollers are working.
This is a normal sound made by
the massage rollers.
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Lifepro Fitness creates quality,
durable exercise products and
we stand by that quality with a
lifetime warranty on all of our
products. If the Embrace ever
breaks (and we doubt it will),
we’ll send you replacement parts
and show you how to repair
it. If the Embrace cannot be
repaired, we’ll replace it—free of
charge. Register the Embrace at
embrace.lifeprofitness.com
to
activate your warranty within
14 days of purchase.
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Embrace User Manual Lifepro