Announcement
What to do
‘Warning – telephone line
disconnected’
Check the home unit is plugged
into a working telephone socket.
‘Warning – there is no mains
power’
Check the home unit is plugged
into a working electrical socket.
‘Warning – battery low’
Check the home unit is plugged
into a working electrical socket.
‘The mains power is restored’
Nothing, power has been
reconnected to the home unit.
‘Test reminder – please press
personal trigger’
Press your pendant and follow the
next announcement.
‘Press the green cancel button to
complete the test’
Press the cancel button on the
home unit, the unit will then
announce ‘Test completed’.
If you have any difficulty having followed these instructions,
please call the monitoring centre on 0330 123 3303.
How to respond to announcements
What is the yellow ‘Home/Away’ button on the Lifeline alarm
unit for?
When pressed, the yellow ‘Home/Away’ button on the Lifeline alarm
unit tells the Lifeline at Home care team that you aren’t currently at
home. You are welcome to ignore this functionality but it will save our
staff from trying to contact you should you be on holiday or away
somewhere. When you return home you should press the ‘Home/Away’
button again to show that you have returned.
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