8
PREPERATION
Place the heater on a firm, level surface and plug into a grounded 120 V, 60 Hz power outlet . Only
operate heater in upright position .
Insert two AAA batteries into the remote control before using (batteries not included) .
Please note that infrared heaters do not heat like a traditional space heater . You should not expect
infrared heaters to blow hot air like a traditional space heater . Infrared heaters heat objects not air .
Infrared heaters are intended to supplement an already heated, insulated room . Square footage
specifications assume a single enclosed room not an entire home . Infrared heaters do not heat
through walls, floors, and are not intended to replace a main heat source . Infrared heat can take at
least 24 hours to warm a room but operate much more efficiently to maintain the desired temperature .
Infrared heaters will not work well in uninsulated unheated spaces like screened in porches, RV’s,
garages, unheated basements, etc .
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
The heater does not
turn on .
1 . The power cord is not plugged in .
2 . The electricity at the main fuse box is
not working .
3 . The battery in the remote control is
dead .
4 . The thermostat on the heater is set
lower than the room temperature .
1 . Plug the power cord into an electrical outlet .
2 . Check the electricity at the main fuse box .
3 . Replace the batteries in the remote control .
4 . Increase the thermostat temperature on the
heater for a higher heat setting .
The heater displays an
error code “E1”
1 . The heater has overheated .
2 . Insufficient power to the unit
3 . The air filter is clogged .
4 . Insufficient air flow to the heater .
1 . Unplug the heater from the wall, wait a few
seconds then plug the power cord back in .
2 . Make sure the unit is plugged into a
dedicated 3-prong outlet, with no extension
cords or surge protectors .
3 . Clean the airfilter located on the back of the
unit . see page 13 .
4 . Move the unit at least 3ft from the wall .
The heater displays an
error code “E2”
1 . Temperature sensor not functioning
properly .
1 . Please contact technical support .
