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If your issue is not listed, then follow the steps in for “Onsight Hub is
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or call
1.800.849.5507
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7
Indicators/Warnings
Telestration
Supported Gestures
Hang Up
Illumination
Audio Mute
View the current status of illumination, recording, microphone, focus
and speaker audio options. You also will see any Warnings that may
indicate a problem with the call. Touch the Warning icon to view a
summary of the Warning message.
Tip: Onsight only displays an indicator if the default status was
changed. For example, a red recording light only displays if someone
is recording the session. The microphone indicator only appears if
the microphone is muted.
Telestrate (draw) on a picture or video with your finger, mouse or
stylus. Tip: Pause the video before you draw.
Pan/Zoom
• Pinch open to zoom in. Pinch close to zoom out.
• Pan a zoomed video/image by dragging with two fingers
• Tap in the Viewer collaboration window to Pause or
Restart live video.
• Tap outside a popup to make the popup disappear.
• Double-tap on the display to switch between full screen
and actual video size.
Tap to disconnect the current Onsight call. This button will hang up
the call for all participants.
When you are viewing a recording and not in a live call, this button
will exit the Viewer collaboration window.
Different illumination options are available depending on the device
in use:
1. If you are sharing, viewing, or recording video on your Smartphone
or Tablet, you can turn the torch light on or off. You also can select
flash options for pictures including flash On, Auto or Off.
2. If you are viewing video coming from an Onsight Rugged Smart
Camera, you can select between two types of torch light - Distance
and Macro. You can also control the level of lighting with seven
illumination levels. There is no Flash option with the Onsight
devices.
Tip: Use ‘Macro’ for close-up visuals and ‘Distance’ for objects that
are far away.
Select to mute any or all of the three Onsight supported forms of
audio as follows:
• Conversation Audio: The main audio channel between
Onsight participants. If you mute this, you will not hear
the other Onsight participants. Tip: You can also mute the
• Playback Audio: If you are streaming video or watching
an Onsight recording, this option will mute the audio
coming from the video stream or recording. You will
still hear the main Conversation Audio. Subject Audio
must be enabled for Playback Audio to be included in the
live video stream or recording.
• Microphone Audio: To mute your own microphone, select
this option. The other Onsight participants will no longer
hear you.
speaker using the standard Smartphone or Tablet buttons.
