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17. WARRANTY AGAINST DEFECTS
Our products come with a guarantee or warranty from the manufacturer. In addition, our goods and
services come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or may be entitled to a refund for a major failure. If a failure with the
goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a
reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract
for the service and obtain a refund of any unused portion. You are also entitled to be compensated for
any other reasonably foreseeable loss or damage from a failure in the goods or service. Full details of
your consumer rights may be found at www.consumerlaw.gov.au
17.1 How Liberty HealthCare will remedy a faulty or defective goods/ service:
If you believe the goods or
service supplied to you by Liberty are faulty or defective it is important you contact us immediately via
the information set out in the “How to Make a Claim” section of this document. Once your concern is
received, our warranty and claims department will access the information provided and contact you to
discuss the problem and to arrange an inspection of the goods if required. If your concern is deemed to
be a guarantee or warrantable item, Liberty will repair or replace without charge to the original purchaser,
any manufacturing fault as defined in this document. Liberty reserves the right to refuse service when the
product is found on inspection to be in an unsanitary condition or when product failure is due to causes
other than defective workmanship or materials.
17.2 Length of Warranty and Conditions:
The warranty is effective from the purchase date attached to the
unit or on presentation of original documentation, i.e. receipts or tax invoice, and continues according to
the periods detailed below. In the event that we repair or replace your chair, this warranty continues your
protection from the original date of delivery.
Steel Frame and Foam – 10 Years
(In Residential Settings)
The manufacturer warrants that within ten (10) years of the date of the original sale of this product to
repair or replace (at its option) any part of the frame structure which, in the opinion of manufacturer,
is defective in workmanship or materials.
This warranty does not apply to fabric or vinyl coverings, cushions, metal actions or seat webbing –
separate warranties apply to these items.
Chair Mechanism - 3 Years
Upholstery (Warwick Fabric & Puccuni Leather) - 3 Years
Please note: Both fabric and leather needs to be cared for as per manufacturer's specifications)
Electrics and Motors – 1 Year
Motor failure under conditions of normal wear, but not as a result of an electrical surge or lack of
electricity supply. We recommend that you use a good quality surge protector and battery back-up unit
with this chair.
Handset - 12 Months
All handsets purchased with the Liberty Healthcare consumer product are covered under this Warranty
for a period of 12 months.
1300 885 853
LIBERTYHEALTHCARE.COM.AU
