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Using LG ThinQ to Diagnose Issues.................................................................41
Using Audible Diagnosis to Diagnose Issues .................................................41

MAINTENANCE

Cleaning After Every Wash......................................................................43

What to Clean .....................................................................................................43
Cleaning the Exterior .........................................................................................43

Cleaning the Appliance Periodically ......................................................43

Tub Clean ............................................................................................................43
Cleaning the Water Inlet Filter .........................................................................44
Cleaning the Drain Pump Filter and Performing an Emergency Water 

Evacuation...........................................................................................................44
Cleaning the ezDispense Drawer.....................................................................45

TROUBLESHOOTING

Before Calling for Service........................................................................47

Error Messages...................................................................................................47
ezDispense Error Messages..............................................................................49
Noises You Might Hear......................................................................................49
Operation ............................................................................................................50
Performance .......................................................................................................52
Odour...................................................................................................................53
ezDispense..........................................................................................................54
Wi-Fi .....................................................................................................................55

global_main.book.book  Page 4  Tuesday, February 8, 2022  2:47 PM

Содержание WV10-1412B

Страница 1: ...n and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH WV10 1412W WV10 1412B MFL71852947 Rev 00_020822 www lg com Copyright 2022 LG Electronics Inc All Rights Reserved global_main book book Page 1 Tuesday February 8 2022 2 47 PM ...

Страница 2: ...ont View 10 Rear View 10 Specifications 11 Accessories 12 Installation Place Requirements 13 Installation Location 13 Wooden Floors Suspended Floors 13 Ventilation 14 Ambient Temperature 14 Electrical Connection 14 Unpacking the Appliance 14 Lifting the Appliance Off the Foam Base 14 Removing the Transit Bolt Assemblies 14 Levelling the Appliance 15 Checking the Level 15 Adjusting and Levelling th...

Страница 3: ...Dispense Function 26 Adding Detergent Tablets 28 Adding Water Softener 28 Programme Table 29 Washing Programme 29 Extra Options 31 Selectable Maximum Spin Speed 31 Extra Options and Functions 33 Customising a Washing Programme 33 Using Special Options 33 Using Basic Options 34 Using the ezDispense 35 Settings 37 SMART FUNCTIONS LG ThinQ Application 39 LG ThinQ Application Features 39 Before Using ...

Страница 4: ... 43 Tub Clean 43 Cleaning the Water Inlet Filter 44 Cleaning the Drain Pump Filter and Performing an Emergency Water Evacuation 44 Cleaning the ezDispense Drawer 45 TROUBLESHOOTING Before Calling for Service 47 Error Messages 47 ezDispense Error Messages 49 Noises You Might Hear 49 Operation 50 Performance 52 Odour 53 ezDispense 54 Wi Fi 55 global_main book book Page 4 Tuesday February 8 2022 2 47...

Страница 5: ...not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety This symbol is displayed to indicate matters and operations that can cause risk Read the part with this symbol carefully and follow ...

Страница 6: ...d be allowed to run for several minutes prior to use of the washing machine Maximum Capacity The maximum capacity in some cycles for dry clothes to be washed is 12 kg The recommended maximum capacity for each washing programme may differ To get good wash results please refer to Programme Table in OPERATION chapter for further details Installation This appliance should only be transported by two or...

Страница 7: ...partially disassembled or has missing or broken parts including a damaged cord or plug Do not apply any sharp objects to the control panel in order to operate the appliance Do not attempt to separate any panels or disassemble the appliance Do not repair or replace any part of the appliance All repairs and servicing must be performed by qualified service personnel unless specifically recommended in...

Страница 8: ...d disconnect the power plug and contact the LG Electronics customer information centre Turn off water taps to relieve pressure on hoses and valves and to minimize leakage if a break or rupture should occur Check the condition of the fill hoses they should be replaced after 5 years If there is a gas leakage isobutane propane natural gas etc within the home do not touch the appliance or power plug a...

Страница 9: ...on the power cable Always grip the power plug firmly and pull straight out from the outlet socket Only qualified service personnel from LG Electronics service centre should disassemble repair or modify the appliance Contact an LG Electronics customer information centre if you move and install the appliance in a different location Disposal Before discarding an old appliance unplug it Cut off the ca...

Страница 10: ... without notice to improve the quality of the appliance Front View a Control Panel b Detergent Dispenser Drawer c Drum d Door e Cover Cap f Drain Plug g Drain Pump Filter h Levelling Feet Rear View a Power Plug b Transit Bolts c Drain Hose global_main book book Page 10 Tuesday February 8 2022 2 47 PM ...

Страница 11: ... ENGLISH Specifications Dimension mm Model WV10 1412W WV10 1412B Power Supply 220 240 V 50 Hz Product Weight 73 kg W 600 D 615 D 1135 H 850 D 660 W D D D H global_main book book Page 11 Tuesday February 8 2022 2 47 PM ...

Страница 12: ...ccessories vary depending on the model you purchased Cold Supply Hose Anti slip Sheets 1 Spanner Elbow Bracket for Securing Drain Hose Caps for Covering Transit Bolt Holes Tie Strap 1 global_main book book Page 12 Tuesday February 8 2022 2 47 PM ...

Страница 13: ...ce for water inlet hoses drain hose and airflow allow minimum clearances of at least 20 mm at the sides and 100 mm behind the appliance Be sure to allow for wall door or floor moldings that may increase the required clearances WARNING This appliance must only be used for domestic household purposes and should not be used in mobile applications Wooden Floors Suspended Floors When installing the app...

Страница 14: ...outlet must be within 1 meter of either side of the appliance WARNING Repairs to the appliance must only be carried out by qualified personnel Repairs carried out by inexperienced persons may cause injury or serious malfunctioning Contact your local authorised LG repairer The power plug must be plugged into an appropriate outlet socket that is installed and grounded earthed in accordance with all ...

Страница 15: ...check both directions If the appliance rocks when pushing the top plate of the appliance diagonally adjust the feet again Check whether the appliance is perfectly level after installation NOTE Timber or suspended type flooring may contribute to excessive vibration and unbalance Reinforcement or bracing of the timber floor may need to be considered to stop or reduce excessive noise and vibration Ne...

Страница 16: ...l and stand firmly in position on a hard flat floor It must not Seesaw across corners under the load Do not let the feet of the appliance get wet Failure to do so may cause vibration or noise Using Anti Slip Sheets This feature may vary depending on the model purchased If you install the appliance on a slippery surface it may move because of excessive vibration Incorrect levelling may cause malfun...

Страница 17: ...ear or over 800 kPa a water pressure reduction device should be installed to both taps Exceeding 65 C can damage some clothes Temperatures below 4 C can cause hoses to freeze and burst and unfavourable wash results due to undissolved detergent Cold inlet Water Temperatures over 25 C can cause damage to clothes such as delicate Woollens Do not overtighten the water supply hose or use mechanical dev...

Страница 18: ...t hose c vertically upwards so that the rubber seal within the hose can adhere completely to the tap and then tighten the hose by screwing it to the right Connecting One Touch Type Hose to Tap Without Thread 1 Unscrew the adapter ring plate d and loose the 4 fixing screws 2 Remove the guide plate eif the tap is too large to fit the adapter 3 Push the adapter onto the end of the tap so that the rub...

Страница 19: ...mpleting connection if water leaks from the hose repeat the same steps Use the most conventional type of tap for the water supply In case that the tap is square or too big remove the guide plate before inserting the tap into the adaptor Make sure that the hose should not be kinked or trapped Installing the Drain Hose Installing the Drain Hose with the Elbow Bracket The drain hose should not be pla...

Страница 20: ...20 INSTALLATION When installing the drain hose to a sink secure it tightly with string global_main book book Page 20 Tuesday February 8 2022 2 47 PM ...

Страница 21: ... dispenser If desired add bleach or fabric softener to the appropriate areas of the dispenser 3 Turn on the appliance Press the Power button to turn on the appliance 4 Choose the desired cycle Press the cycle button repeatedly or turn the cycle selector knob until the desired cycle is selected Now select a wash temperature and spin speed Pay attention to the fabric care label of your clothes Press...

Страница 22: ...p of the wash cycle is needed press this button d Extra Options and Functions To use the extra functions press and hold the corresponding button for 3 seconds The corresponding symbol lights up in the display This allows you to select an additional programmes and will light when selected Remote Start With the LG ThinQ app you can use a smartphone to control your appliance remotely In order to use ...

Страница 23: ...an Press and hold the Spin button for 3 seconds to use the ezDispense Nozzle Clean function This function cleans residual detergent or softener in the hose connected to the ezDispense when changing the type of detergent or softener g Display The display shows the settings estimated remaining time options and status messages When the appliance is turned on the default settings in the display will i...

Страница 24: ...the display shows then the time will be displayed after the load sensing has detected the load size This is normal The time shown is only an estimate This time is based on normal operating conditions Several external factors load weight room temperature incoming water temperature etc can affect the actual time d lights up when the programme uses steam e G lights up when the Rinse option is activat...

Страница 25: ... maximum allowance of mechanical stress Checking the Clothes before Loading To help distribute the load evenly during spinning combine large and small items in a load Do not wash single small items Add 1 2 similar items to the load to prevent an out of balance load Check all pockets to make sure that they are empty Items such as nails hair clips matches pens coins and keys can damage both your app...

Страница 26: ...licate or dark clothes Powdered detergent is suitable for all types of fabric For better washing results of white and pale garments use powdered detergent with bleach Detergent is flushed from the dispenser at the beginning of the wash cycle NOTE Do not let the detergent harden Doing so may lead to blockages poor rinse performance or odour Full load According to manufacturer s recommendation Part ...

Страница 27: ...another compartment or dispensing into the drum earlier than programmed Be careful not to get a hand caught in the drawer while closing It is normal for a small amount of water to remain in the manual dispenser compartments at the end of the cycle CAUTION Close lid and cover of the compartment securely before use If not the detergent and softner will harden or overflow Slide the detergent dispense...

Страница 28: ... detergent When adding detergent tablets and water softener be sure to turn off the ezDispense function Manual Main Wash Detergent Compartment This compartment holds laundry detergent for the main wash cycle It is recommended that powdered detergent be used in this compartment Liquid or powdered color safe bleach may be added to the manual main wash compartment with detergent of the same type Do n...

Страница 29: ...ions TurboClean 39 40 Cold to 60 Max Load 5 kg Description With 4 water jets operating during the wash and rinse this washing machine can wash a half load of lightly soiled clothes for approximately 39 minutes Mixed Fabric 40 Cold to 60 Max Load 4 kg Description Washes mixed fabrics simultaneously Use for various kind of fabrics except special garments silk delicate sports wear dark clothes wool d...

Страница 30: ...scription Washes hand washable and machine washable delicate clothes such as washable wool lingerie dresses etc Use detergent for machine washable woolens Sportswear 40 Cold to 40 Max Load 3 kg Description Washes special garments like sports and outdoor wear Use for water repellent fabric laminate used on clothing Quick 14 20 20 to 40 Max Load 2 kg Description Washes small loads of lightly soiled ...

Страница 31: ...ectable Maximum Spin Speed Programme Steam Wrinkle Care Turbo Clean Pre Wash Intensive Cotton Cotton Eco TurboClean 39 1 Mixed Fabric Easy Care Quiet Wash Allergy Care 1 Delicates Hand Wool Sportswear Quick 14 1 Duvet Programme Spin Speed Default Available Cotton 1400 rpm All Cotton Eco 1400 rpm All TurboClean 39 1200 rpm 400 to 1400 rpm Mixed Fabric 1000 rpm All global_main book book Page 31 Tues...

Страница 32: ...red Easy Care 1400 rpm All Quiet Wash 800 rpm Up to 1000 rpm Allergy Care 1400 rpm All Delicates 800 rpm Up to 800 rpm Hand Wool 800 rpm Up to 800 rpm Sportswear 800 rpm Up to 800 rpm Quick 14 400 rpm All Duvet 1000 rpm Up to 1000 rpm Programme Spin Speed Default Available global_main book book Page 32 Tuesday February 8 2022 2 47 PM ...

Страница 33: ...seconds to add rinse once Intensive This function is used to wash normal and heavily soiled clothes Press and hold the Pre Wash button for 3 seconds Follow the next steps to customise a washing programme 1 Prepare the clothes and load the drum 2 Press the Power button 3 Add detergent 4 Select a washing programme 5 Customise the washing programme Temp Spin Rinse and Intensive as necessary 6 Press t...

Страница 34: ...ogramme 3 Press the Pre Wash button as necessary 4 Press the Start Pause button Add Item You can use this option in order to add or remove clothes after the washing programme has started 1 Press the Power button 2 Select a washing programme 3 Press the Start Pause button 4 Press the Add Item button as necessary 5 Open the door after it unlocks itself and add or remove necessary clothing items 6 Cl...

Страница 35: ...2 to 4 washing programmes If the liquid detergent indicator d and buttons indicator c f blink and the chime sounds pour the detergent into the compartment up to the MAX line If the liquid fabric softener indicator g and buttons indicator f blink and the chime sounds pour the fabric softener into the compartment up to the MAX line The default settings are configured to dispense the detergent of Dis...

Страница 36: ...within a range of 9 ml to 150 ml The amount dispensed may vary slightly depending on the model 4 Save the default changes Dispenser 1 Press and hold the Dispenser 1 button for 3 seconds Dispenser 2 Press and hold the Dispenser 2 button for 3 seconds Using both Dispensers for Liquid Detergent NOTE If you set both dispensers for liquid detergent you can not use the liquid softener dispenser for liqu...

Страница 37: ...eaned up to the MAX line 3 Press the Power button 4 Press and hold the Spin button for 3 seconds to clean the connected hose When this option is selected dcL appears on the display 5 Press the Dispenser 1 or Dispenser 2 button to select the compartment to be cleaned up Both compartments can be cleaned at the same time 6 Press the Start Pause button Finishes this function within 16 minutes Settings...

Страница 38: ...r 3 seconds to deactivate this function Beep On Off This appliance plays a melody when it starts and stops Press and hold the Turbo Clean and Pre Wash buttons simultaneously for 3 seconds to deactivate activate this function global_main book book Page 38 Tuesday February 8 2022 2 47 PM ...

Страница 39: ...ecently used cycles and monthly average Smart Diagnosis This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use Settings Allows you to set various options on the appliance and in the application Push Alert When the cycle is complete or the appliance has problems you have the option of receiving push notifications on a smartphone Th...

Страница 40: ...sh letters and numbers Do not use special characters Smartphone user interface UI may vary depending on the mobile operating system OS and the manufacturer If the security protocol of the router is set to WEP you may fail to set up the network Please change it to other security protocols WPA2 is recommended and register the product again Installing the LG ThinQ Application Search for the LG ThinQ ...

Страница 41: ...unavailability Wi Fi disconnection local app store policy or app unavailability The feature may be subject to change without prior notice and may have a different form depending on where you are located Using LG ThinQ to Diagnose Issues If you experience a problem with your Wi Fi equipped appliance it can transmit troubleshooting data to a smartphone using the LG ThinQ application Launch the LG Th...

Страница 42: ...42 SMART FUNCTIONS NOTE For best results do not move the smartphone while the tones are being transmitted global_main book book Page 42 Tuesday February 8 2022 2 47 PM ...

Страница 43: ...h to remove any moisture WARNING Leave the door open to dry inside of the appliance only if the children are supervised at home Cleaning the Exterior Proper care of your appliance can extend the service life Exterior Immediately wipe off any spills Wipe with a damp cloth and then again with a dry cloth ensuring there is no moisture in cabinet joints or crevices Do not press on the surface or the d...

Страница 44: ...let Filter The water inlet filter collects lime or any sediment that may be in water that is supplied to the appliance Clean the inlet filter every six months or so or more often if the water is very hard or contains traces of limescale Turn off the water supply taps to the appliance if the appliance is to be left for a certain period of time e g holiday especially if there is no floor drain gully...

Страница 45: ...n as needed to remove excess detergent and other debris Cleaning the ezDispense Drawer Clean the ezDispense compartments every time you refill the detergent softener or change to a new type of detergent softener Remove and clean the detergent dispenser drawer once or twice a month Leaving detergent in the detergent dispenser drawer for an extended period or using the washing machine for a long tim...

Страница 46: ... ezDispense compartments remove the covers on the drawer 7 Clean the insides of the compartments with warm water Use a soft cloth or brush to clean and to remove any residue Do not use soap when cleaning the drawer and inserts 8 Securely close the covers on the ezDispense compartments 9 Wipe off any moisture with a dry towel or cloth after cleaning 10Reinsert the detergent dispenser drawer global_...

Страница 47: ...ppliance or it enters slowly Open fully tap Water supply hose s are kinked Straighten hose or reinstall the water inlet hose The filter of the supply hose s are clogged Check and clean the inlet valve filter after turning off the taps and removing the hose connections to the washing machine UE UNBALANCE ERROR The appliance has a system which detects and corrects the unbalance of the appliance The ...

Страница 48: ...e FE OVERFLOW ERROR Water overfills due to a possible faulty water valve Close the water tap Unplug the power plug Call for service PE PRESSURE SENSOR ERROR Water level sensor malfunctions Close the water tap Unplug the power plug Call for service vs VIBRATION SENSOR ERROR Vibration sensor malfunctions Call for service FF FROZEN FAILURE Is supply drain hose or drain pump frozen Supply warm water i...

Страница 49: ...ner hardened Clean the liquid fabric softener or liquid detergent compartment thoroughly fill it with liquid fabric softener install it in the drawer and run a wash cycle If E d3 is displayed continuously call for service E d4 ezDispense ERROR 4 The amount of liquid fabric softener in the liquid fabric softener or liquid detergent compartment did not decrease Call for service E ds ezDispense ERROR...

Страница 50: ... the Installation Place Requirements to select the proper location Symptoms Possible Cause Solution Water is leaking House drain pipes are clogged Unclog waste pipes Contact plumber if necessary Leakage is caused by improper installation of drain hose or clogged drain hose Clean and straighten the drain hose Check and clean the drain filter regularly Drain pump filter cap is not fitted correctly R...

Страница 51: ... water or making steam The drum may stop operating temporarily during certain cycles while water is safely heated to a set temperature Appliance stops for a few minutes and then restarts A motor protection device has been activated to prevent overheating of the motor This is normal If the motor protection device activates the appliance will stop for a few minutes and then start again Buttons may n...

Страница 52: ...bute the load if articles have become tangled Cycle end is delayed Unbalance is detected or suds removing programme is on This is normal The time remaining shown on the display is only an estimated duration Actual time may vary Symptoms Possible Cause Solution Poor stain removal Previously set stains Articles that have been previously washed may have stains which have been set These stains may be ...

Страница 53: ... set wrinkles in garments Check the supply hose connections Spin speed may be too high Set the spin speed to suit the garment type Symptoms Possible Cause Solution Musty or mildewy odour in appliance Inside of drum is not cleaned properly Run the Tub Clean function regularly Odours can occur if the drain hose is not properly installed causing siphoning water flowing back inside of the appliance Wh...

Страница 54: ...oles for the lids on the compartments with warm water The detergent or softener in the ezDispense compartments has hardened Clean the ezDispense compartments and change the detergent or softener There s foam on the rinsing course and there s detergent left on the clothes after the washing Detergent was used when rinsing Please make sure that the detergent softner is stored correctly right detergen...

Страница 55: ... The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set the wireless router to 2 4 GHz and connect the appliance to the wireless router To check the router frequency check with your internet service provider or the router manufacturer The distance betwee...

Страница 56: ...global_main book book Page 56 Tuesday February 8 2022 2 47 PM ...

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