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7. TROUBLESHOOTING

7-1. BEFORE PERFORMING SERVICE

Be careful of electric shock when disconnecting parts for while troubleshooting.

The voltage of each terminal is 120V AC and DC when the unit is plugged in.

7-2. QC TEST MODE.

The washer must be empty and the controls must be in the off state.

Press the SPIN SPEED and SOIL LEVEL buttons simultaneously.

Press the Power button, while the above condition. Then buzzer sound twice.

In order to advance to the next step of test mode, press the START / PAUSE button once.

7-3. HOW TO CHECK THE WATER LEVEL FREQUENCY

Press the SPIN SPEED and SOIL LEVEL button simultaneously.

So, for example a display indicating 241 : a Water level frequency of 241 x.1 kHz

= 24.1 kHz

The digits indicate the water level frequency ( x.1 kHz ).

Check Point

Display Status

None

Turns on all lamps and locks the door.

1 time

Tumble clockwise.

rpm (40~50)

2 times

Low speed Spin.

rpm

3 times

High speed Spin.

rpm

4 times

Inlet valve for prewash turns on.

Water level frequency (25~65)

5 times

Inlet valve for main wash turns on.

Water level frequency (25~65)

6 times

Inlet valve for hot water turns on.

Water level frequency (25~65)

7 times

Inlet valve for softener turns on.

Water level frequency (25~65)

8 times

Inlet valve for bleach turns on.

Water level frequency (25~65)

9 times

Tumble counterclockwise.

rpm (40~50)

10 times

Heater turns on for 3 sec.

Water temperature

11 times

Circulation pump turns on.

Water level frequency (25~65)

12 times

Drain pump turns on.

Water level frequency (25~65)

13 times

Power off and unlock the door.

Turn off all lamps.

Number of times the

Start/Pause button is pressed

Содержание WM3632HW

Страница 1: ...ING MACHINE SERVICE MANUAL READ THIS MANUAL CAREFULLY TO DIAGNOSE PROBLEMS CORRECTLY BEFORE SERVICING THE UNIT MODEL WM3632HW CAUTION Website http www LGEservice com E mail http www LGEservice com techsup html ...

Страница 2: ...ORMING SERVICE 14 7 2 QC TEST MODE 14 7 3 HOW TO CHECK THE WATER LEVEL FREQUENCY 14 7 4 ERROR DISPLAY 15 8 ERROR DIAGNOSIS AND CHECK LIST 17 8 1 DIAGNOSIS AND SOLUTION FOR ABNORMAL OPERATION 17 8 2 FAULT DIAGNOSIS AND TROUBLESHOOTING 20 9 DISASSEMBLY INSTRUCTIONS 30 10 EXPLODED VIEW 39 10 1 CABINET CONTROL PANEL ASSEMBLY 39 10 2 DRUM TUB ASSEMBLY 40 10 3 DISPENSER ASSEMBLY 41 10 4 DRYER 42 ...

Страница 3: ...tton Towels Normal Perm Press Speed Wash CUSTOM PROGRAM Incorporated WATER CIRCULATION Incorporated OPERATIONAL WATER PRESSURE 4 5 145 psi 30 1000 kPa CONTROL TYPE Electronic WASH CAPACITY 3 22 cu ft 3 72 cu ft IEC DRY CAPACITY Max 11lbs 5kg DIMENSIONS 27 W X 29 1 2 D X 42 3 4 H 49 4 5 D door open DELAY WASH up to 19 hours DOOR SWITCH TYPE PTC Solenoid WATER LEVEL 7 steps by sensor LAUNDRY LOAD SE...

Страница 4: ...ughly during the wash cycle Detergent suds are eliminated more easily by the water shower during rinse cycle The water circulation system uses both water and detergent more efficiently RollerJets The washing ball enhances wash performance and reduces damage to clothing The jets spray and help tumble clothes to enhance washing performance while maintaining fabric care Built in Heater The internal h...

Страница 5: ...ram then proceeds Spinning does not proceed until the water in the tub drains to a certain level 2 4 DOOR CONTROL The door can be opened by pulling the door handle whenever washer is not in operation When the cycle is completed the DOOR LOCKED light will turn off If a power failure has occurred while in operation the door will lock for 5 minutes Clicking sounds can be heard when the door is locked...

Страница 6: ...6 3 PARTS IDENTIFICATION ACCESSORIES If the supply cord is damaged it must be replaced by the manufacturer or its authorized service technician in order to avoid a hazard ...

Страница 7: ...ns correctly STANDARD INSTALLATION The appliance should be installed as follows REMOVE THE TRANSIT INSTALL THE APPLIANCE ADJUST THE BOLTS ON A FLAT AND FIRM SURFACE LEVELING Remove the transit bolts Turn the leveling feet to adjust 4 EA with the supplied wrench the appliance horizontally Keep the transit bolts and spanner for future use Insert the 4 caps provided into the hole The appliance goes u...

Страница 8: ...mly to prevent leaks CONNECT THE DRAIN HOSE CONNECT POWER PLUG The end of the drain hose should be placed less than 96 from the floor Connect the power plug to the wall outlet Avoid connecting several electric devices as doing so may cause a fire Make sure that the hose is not twisted Avoid submerging the end of the hose ...

Страница 9: ...C is required remove the remaining water in the tub by pulling out the drain plug Preparation for Press the POWER button Press the Start Pause washing button Press the WASH RINSE button Make sure that the drum rotates Verify that if water is supplied and the present temperature will clockwise and counterclockwise through the detergent dispenser be displayed Check the water heating Check the automa...

Страница 10: ... Start Pause button The Custom Program is now stored for future use To reuse the program select Custom Program and press Start Pause Lights whenever the door is locked The door can be unlocked by pressing the Start Pause button to stop the washer Select a water temperature based on the type of load you are washing To change the spin speed select the Spin Speed button until the desired setting is d...

Страница 11: ... and drain Stain Cycle Adds time to the wash and rinse cycles for better stain removal Automatically provides a rinse Quick Cycle The Quick cycle offers a quick cycle time Extra Rinse This option provides an additional rinse cycle Rinse Spin Use this option to rinse and then spin Delay Wash Allows the start of any cycle to be delayed for 1 19 12 9 hours Use this button to Start Stop the washer Dry...

Страница 12: ...WM2411HW WM2011HS WM2011HW WM2432HW WM2032HS WM2032HW 12 6 WIRING DIAGRAM PROGRAM CHART ...

Страница 13: ...13 ...

Страница 14: ...1 kHz The digits indicate the water level frequency x 1 kHz Check Point Display Status None Turns on all lamps and locks the door 1 time Tumble clockwise rpm 40 50 2 times Low speed Spin rpm 3 times High speed Spin rpm 4 times Inlet valve for prewash turns on Water level frequency 25 65 5 times Inlet valve for main wash turns on Water level frequency 25 65 6 times Inlet valve for hot water turns o...

Страница 15: ...d within 8 minutes after water is supplied or it does not reach the preset water level within 25 minutes The load is too small The appliance is tilted Laundry is gathered to one side Non distributable things are put into the drum 1 2 IMBALANCE ERROR Not fully drained within 10 minutes 3 DRAIN ERROR Water is overflowing over 8 level If is displayed the drain pump will operate to the drain water aut...

Страница 16: ... cut open circuited The hall sensor is out of order defective 8 9 LOCKED MOTOR ERROR Loose Ball Sensor Connector Ball Sensor is out of order Displayed only when the START PAUSE button is first pressed in the QC Test Mode 10 BALL SENSOR ERROR The washer experienced a power failure 12 POWER FAILURE The Dry Heater is out of order Replace the Dry Heater The connector of the Dry Heater is not connected...

Страница 17: ...S YES YES NO NO YES NO NO Is the power plug connected firmly to 120V AC outlet Power failure or Breaker opened Is the outlet controlled by a switch Visit to service Is displayed Is the tap opened Is the tap frozen Is the water supply shut off Is filter in the inlet valve clogged with foreign material Visit to service Clean the filter of inlet valve ...

Страница 18: ...18 SYMPTOM GUIDE FOR SERVICE CALL Door error Drain trouble Was the load too large Visit to service Visit to service ...

Страница 19: ...ed as recommended Recommend to reduce the amount of detergent Is softener put in the correct compartment of the dispenser Is the softener cap clogged Explain proper use of softener Clean the softener compartment Visit to service LOW SUDSING This appliance has an automatic suds sensing function which prevents overflow When excessive suds are sensed the suds removing implementations such as drain wa...

Страница 20: ... ASSEMBLY or repair wire Check the fuse or reset the circuit breaker Replace the FILTER ASSEMBLY CIRC Replace MAIN PWB ASSEMBLY Reconnect Replace the MAIN PWB ASSEMBLY NO POWER 8 2 FAULT DIAGNOSIS AND TROUBLESHOOTING 1 Be careful of electric shock if disconnecting parts while troubleshooting 2 First of all check the connection of each electrical terminal with the wiring diagram 3 If you replace th...

Страница 21: ...lve connector is 120V AC Refer to 7 2 QC TEST MODE Is water supplied Are receptacles correctly connected to the terminals of the INLET VALVE ASSEMBLY Has detergent been put in the correct compartment of the dispenser Is the detergent caked or hardened Open the tap Check the AIR CHAMBER and the tube clogged Clean the filter Replace the INLET VALVE ASSEMBLY Check electrical connection Replace the MA...

Страница 22: ...ring on the dispenser Put it in the correct compartment Clean the Cap and Container Is the motor bolt loosened Is there friction noise coming from the motor Is water supplied Are the plugs correctly connected to the terminals of the INLET VALVE ASSEMBLY Is softener bleach put in the correct compartment of the drawer Is the softener bleach cap clogged ...

Страница 23: ...requency 255 When pressing SPIN SPEED and SOIL LEVEL buttons at the same time while wash is the water level frequency between 230 243 Check the voltage between two pins while pressing the POWER button Is the voltage 120V AC Is the drain hose twisted or frozen Is the impeller of the drain pump clogged Is the connector disconnected disassembled Is the coil of the drain pump too high or low resistanc...

Страница 24: ...24 Push the THERMISTOR tightly to the rubber When checking the THERMISTOR on the tub is the THERMISTOR loose HEATING CONTINUOUSLY ABOVE THE SETTING WATER TEMPERATURE WASH HEATER TROUBLE ...

Страница 25: ... or Hose clogged Is the connector disconnected disassembled Is the coil of the right side of drain pump open or short circuited Coil R is 18 30Ω When checking voltage between the connectors during spin is the voltage 120V AC as the figure Remove foreign material Remove foreign material Reconnect or repair the connector Replace PUMP MOTOR ASSEMBLY Replace the MAIN PWB ASSEMBLY ...

Страница 26: ...m spinning at low speed Is it disconnected or disassembled Red 3pin 1 NA 4pin 2 Check the motor connector Is the resistance of the terminal the same as the figure MOTOR TERMINAL Resistance of terminal About 5Ω 15Ω Replace the MAIN PWB ASSEMBLY Does the spring of Latch Hook actuate Is there clicking sound once or twice when the START PAUSE button is pressed to start the cycle Is DOOR SWITCH ASSEMBL...

Страница 27: ...LAY CHECK FOR DRY HEATER TROUBLE CHECK FOR DRY FAN MOTOR TROUBLE NO YES Replace the thermistor 6322FR2046B Dry Duct YES NO Disassemble the dry fan assy and dry duct upper and clean foreign object in duct and fan Dry duct Condensing duct Condensing bellows Thermistor Is the resistance of thermistors on dry duct 2 5kΩ 180kΩ at 100 C 0 C ...

Страница 28: ...28 ...

Страница 29: ...29 Is the resistance or disassembled 1 Yellow 3pin 2 Red 6pin ...

Страница 30: ...oller assembly 1 Open the Lid 2 Unscrew 4 screws 3 Disassemble the Lid Assembly 4 Pull down the Dispenser by pushing hooks 5 Put a hand into the dispenser hole and hold the top plate 6 Push backward using an opener and lift the top plate 9 DISASSEMBLY INSTRUCTIONS Disassemble and repair the unit only after pulling out power plug from the outlet LID Do first left side ...

Страница 31: ...oses 3 Unscrew the nut at the lower part of the dispenser 4 Unscrew the 4 screws on the holder 5 Disassemble the 5 connectors from the valves 1 Unscrew the screw from the top plate 2 Unplug the 2 connectors Wire color WH BK OR BK WH BK GY BK BL BK YL BK ...

Страница 32: ...ews from upper side of the cabinet cover 2 Unscrew the screw from filter cover 3 Put a flat screwdriver into the both sides of the filter cover and pull it out 4 Unscrew the 2 screws from the lower side of the cabinet cover ...

Страница 33: ...bly using a flat screwdriver 7 Separate the clamp assembly from cabinet cover 8 Tilt the cabinet cover 9 Disconnect the door switch connector 10 Lift and separate the cabinet cover 11 Disassemble the clamp assembly using a flat screwdriver 12 Disasemble the Gasket ...

Страница 34: ...a flat screwdriver into the opening of the hinge and pull out the hinge cover 4 Unscrew the screws from the door 5 Disassemble the door upward downward 1 Open the door 2 Disassemble the clamp assembly 3 Unscrew the 2 screws from cabinet cover Be careful The door is heavy ...

Страница 35: ...isassemble the cabinet cover 2 Separate 2 connectors from the heater 3 Loose the nut and pull out the heater 1 Disassemble the cabinet cover 2 Unplug the white connector from the thermistor 3 Pull it out by holding the bracket of thermistor CAUTION When assembling the heater insert the heater into heater clip on the bottom of the tub Tighten the fastening nut so the heater is secure ...

Страница 36: ...ater from the tub 3 Remove any foreign objects wire coin etc by inserting a long bar in the opening 1 Unscrew the 4 screws from the back cover 2 Unscrew the single screw from the lower right side of the cabinet 3 Disconnect the connector from PWB Harness ...

Страница 37: ... Loosen the bolt 3 Pull out the Rotor 4 Unscrew the 2 screws from the tub bracket 5 Loosen the 6 bolts on the stator 6 Unplug the 2 connectors from the stator 1 Disassemble the damper hinges from the tub and base 2 Separate the dampers ...

Страница 38: ...dry duct upper 3 Remove 2 screws and dry duct bracket 1 Remove 1 screw and dry heater 2 Remove thermostat 1 Remove 2 screws from cabinet 1 Remove clamp and condensing duct Dry fan Assembly Dry Duct Upper Dry Heater Thermostat Condensing Duct Condensing Bellows Clamp ...

Страница 39: ...39 10 1 CABINET CONTROL PANEL ASSEMBLY 10 EXPLODED VIEW A160 A125 A105 F215 A495 A490 A303 ...

Страница 40: ...40 K344 K345 K123 K115 K111 K340 F315 F463 K125 K343 K121 K101 K122 F141 K105 F463 F464 10 2 DRUM TUB ASSEMBLY K143 K130 ...

Страница 41: ...41 F300 F160 F170 F120 A275 HOT RED A276 COLD BLUE F435 F430 F431 F440 F436 F432 F302 F301 10 3 DISPENSER ASSEMBLY ...

Страница 42: ...42 M230 M120 M310 M110 M210 M101 M220 10 4 DRYER ...

Страница 43: ...101 JAN 2003 PRINTED IN KOREA P No 3828ER3013X ...

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