31
EN
Problem
Possible Causes & Corrective Action
Noise
The heat pump compressor, fan, or EEV valve is running
• This is normal
Build up of scale or lime deposits on heating elements may cause
rumbling noise
• Clean or replace the heating elements.
This should only be performed by qualified service person.
Call our Technical Support Center.
Drips from the
outside of the heater
Condensate drain is blocked
• Clean the drain port and remove the debris.
Hot/Cold water connections or other parts have loosened
• Tighten the loose connections. This should only be done by a qualified
service person.
Noise and drips
from relief valve
Pressure build-up due to thermal expansion in a closed water system.
• This is an unacceptable condition and must be corrected. Do not plug the
T&
P
relief valve outlet. Contact a plumbing contractor to correct this.
Water pressure is
low
Supply valve is partially closed
• Open the water heater
’
s supply valve fully.
Trouble connecting
appliance and
smartphone to
Wi-Fi network.
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the registration process
again.
Mobile data for your smartphone is turned on.
• Turn off the
Mobile data
on your smartphone before registering the
appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router
to 2.4 GHz and connect the appliance to the wireless router. To check
the router frequency, check with your Internet service provider or the
router manufacturer.
The distance between the appliance and the router are too far.
• If the appliance is too far from the router, the signal may be weak and
the connection may not be router closer to the appliance or purchase
and install a Wi-Fi repeater.
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