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37

ENGLISH

TROUBLESHOOTING

The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early 
stage. If the appliance does not function properly or does not function at all, check the following before you call for 
service:

Diagnosing Problems

Symptoms 

Reason

Solution

Rattling and clanking 
noise

Foreign objects such as coins 
or safety pins may be in drum or 
pump.

 

•

Check all pockets to make sure that they 
are empty. Items such as clips, matches, 
pens, coins, and keys can damage both 
your washer and your clothes.

 

•

Close zippers, hooks, and drawstrings 
to prevent these items from snagging or 
tangling on other clothes.

Thumping sound

Heavy wash loads may produce a 
thumping sound. This is usually 
normal.

 

•

If sound continues, washing machine 
is probably out of balance. Stop and 
redistribute wash load.

Vibrating noise

Have all the transit bolts and tub 
support been removed?

 

•

If not removed during installation, refer 
to Installation guide for removing transit 
bolts.

Are all the feet resting firmly on 

the ground?

 

•

Make sure the washing machine is level 
and tighten the lock nuts up towards the 
base of the appliance.

Water leaks

Supply hoses or drain hose are 
loose at tap or washing machine.

 

•

Check and tighten hose connections.

House drain pipes are clogged.

 

•

Unclog drain pipe. Contact plumber if 
necessary.

Oversudsing

 

•

Too much detergent or unsuitable 
detergent may cause excessive foaming 
which may result in water leaks.

Water does not enter 
washing machine or it 
enters slowly

Water supply is not adequate in 
that location.

 

•

Check another tap in the house.

Water supply tap is not 
completely open.

 

•

Fully open tap.

Water supply hose(s) are kinked.

 

•

Straighten hose.

The filter of the supply hose(s) 

clogged.

 

•

Check the filter of the supply hose.

Water in the washing 
machine does not drain 
or drains slowly

Drain hose is kinked or clogged.

 

•

Clean and straighten the drain hose.

The drain filter is clogged.

 

•

Clean the drain filter.

Содержание WD1411SBW

Страница 1: ...cs SHOULD BE ACCUSED ACCORDING TO THE LAWS AND COMPANY RULES PDF ILLUSTRATOR 150 150 210 MFL69962014 MANUAL OWNER S DRUM EXPORT1 1 MFL69962014 1 Material printing and exterier size are refer to work tables 2 Printing text size and line are based on LG design film 3 Exterier size on the drawing is cutting line 4 Before product controlled by criteria sample WORK BRAND LG 14 MODEL MFL69962014 FH4K9KD...

Страница 2: ...SHING MACHINE Before beginning installation read these instructions carefully This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference WD1411SBW ENGLISH MFL69962014 ...

Страница 3: ... Suspended Floors 11 Leveling the Appliance 12 Connecting Supply Hose 12 Installing the Drain Hose 15 Electrical Connections In the UK Only 15 OPERATION 16 Using the Washing Machine 16 Sorting Laundry 17 Adding Cleaning Products 18 Control Panel 20 Programme Table 21 Option Programme 25 Using Smart ThinQ Application 29 SMART FUNCTIONS 29 Using Smart Diagnosis 31 MAINTENANCE 32 Cleaning Your Washin...

Страница 4: ...lowed including the following Children in the Household This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety Children should be supervised to ensure that they do not p...

Страница 5: ... door or a door with a hinge on the opposite side to that of the appliance in such a way that a full opening of the appliance door is restricted Do not use a multi outlet power board extension cable or double adapter with this appliance This appliance must be earthed grounded via the mains supply lead In the event of malfunction or breakdown earthing earthing grounding will reduce the risk of elec...

Страница 6: ...ive substances such as wax oil paint gasoline degreasers drycleaning solvents kerosene vegetable oil cooking oil etc Improper use can cause fire or an explosion In case of flood disconnect the power plug and contact the LG Electronics customer information centre Do not lean or push down on the door excessively when the appliance door is open Do not touch the door during steam or drying programmes ...

Страница 7: ...om the outlet socket Do not spray the water inside or outside the appliance to clean it Disposal Before discarding an old appliance unplug it Cut off the cable directly behind the appliance to prevent misuse Dispose of all packaging materials such as plastic bags and styrofoam away from children The packaging material can cause suffocatoion Remove the door before disposing of or discarding this ap...

Страница 8: ...ble feet x 4 Accessories Cold supply hose 1EA Option Hot 1EA Spanner Caps for covering transit bolt holes Anti slip sheets 2EA Optional Elbow bracket for securing drain hose Tie strap Optional Stacking holder Screws 3EA Optional Save these accessories for future use These accessories will be used for stacking with Mini Washer Refer to the owner s manual for Mini Washer for Installation ...

Страница 9: ...Weight 72 kg Permissible Water pressure 100 800 kPa 1 0 8 0 kgf cm Appearance and specifications may change without notice to improve the quality of the product The external hot water supply MUST NOT exceed 65 C No further backflow protection required for connection to the water supply Permissible cold water temperature 4 25 C ...

Страница 10: ...foil on the side facing the cooker or stove must be inserted between the two appliances Do not install your appliance in rooms where freezing temperatures may occur Frozen hoses may burst under pressure The reliability of the electronic control unit may be impaired at temperatures below freezing point Ensure that when the appliance is installed it is easily accessible for an engineer in the event ...

Страница 11: ...s use the spanner included to fully loosen all transit bolts by turning them counterclockwise Remove the bolt assemblies by wiggling them slightly while pulling them out Retainer Transit bolt 3 Install the hole caps Locate the hole caps included in the accessory pack and install them in the shipping bolt holes Cap NOTE Save the bolt assemblies for future use To prevent damage to internal component...

Страница 12: ...gently to make sure that the appliance does not rock If the appliance rocks level the appliance again NOTE You can obtain anti slip sheets from an LG Service Centre or any Hardware store Wooden Floors Suspended Floors Wooden floors are particularly susceptible to vibration To help reduce vibration we recommend you place rubber cups at least 15 mm thick under each foot of the appliance secured to a...

Страница 13: ...and unbalance errors and malfunctions Do not install the washer on any elevated surface stand or plinth as it can become unstable and fall causing serious injury and damage Connecting Supply Hose Water supply pressure must be between 100 800 kPa 1 0 8 0 kgf cm2 Do not strip or crossthread when connecting supply hose to the valve If the water supply pressure is more than 800 kPa a pressure limiting...

Страница 14: ... Guide plate 3 Push the adapter onto the end of the tap so that the rubber seal forms a watertight connection Tighten the four fixing screws 4 Push the supply hose vertically upwards so that the rubber seal within the hose can adhere completely to the tap and then tighten it by screwing it to the right Plate Supply hose Connecting One Touch Type Hose to Tap Without Thread 1 Unscrew the adapter rin...

Страница 15: ...rt sand sawdust and etc in the water lines Let the water drain into a bucket and check the water temperature Connecting Hose to Appliance Attach the hot water line to the hot water supply on the back of the washer Attach the cold water line to the cold water supply on the back of the washer NOTE After completing connection if water leaks from the hose repeat the same steps Use the most conventiona...

Страница 16: ...strap Electrical Connections In the UK Only The wires in the mains lead are coloured in accordance with the following code Green and Yellow Earth Blue Neutral Brown Live This appliance must be earthed Green and Yellow Earth Brown Live Blue Neutral Fuse Cord grip As the colours of the wires in the mains lead of this apparatus may not correspond with the coloured markings identifying the terminals i...

Страница 17: ...oftener to the appropriate areas of the dispenser 3 Turn on the washing machine Press the Power button to turn on the washing machine 4 Choose the desired washing cycle Turn the cycle selector knob until the desired cycle is selected 5 Begin cycle Press the Start Pause button to begin the cycle The washing machine will agitate briefly without water to measure the weight of the load If the Start Pa...

Страница 18: ...vy Normal Light Separate clothes according to amount of soil Colour White Lights Darks Separate white fabrics from coloured fabrics Lint Lint producers Collectors Wash lint producers and lint collectors separately 3 Caring before loading Combine large and small items in a load Load large items first Large items should not be more than half the total wash load Do not wash single items This may caus...

Страница 19: ...rature water hardness size and soil level of the load For best results avoid oversudsing Refer to the label of the clothes before chooseing the detergent and water temperature When using the washing machine use designated detergent for each type of clothing only General powdered detergents for all types of fabric Powdered detergents for delicate fabric Liquid detergents for all types of fabric or ...

Страница 20: ...abric softener directly on the clothes as it may stain the clothes Adding Water Softener A water softener such as anti limescale e g Calgon can be used to cut down on the use of detergent in extremely hard water areas Dispense according to the amount specified on the packaging First add detergent and then the water softener Use the quantity of detergent required for soft water Using Tablet 1 Open ...

Страница 21: ...s in the display will illuminate The display shows estimated time remaining While the size of the load is being calculated automatically the display will blink before displaying the estimated cycle time Programme Knob Programmes are available according to laundry type Lamp will light up to indicate the selected programme Options This allows you to select an additional programme and will light when...

Страница 22: ...nderwear pillow covers bed sheets baby wear 60 C 60 ºC to 95 ºC Silent Wash Provides less noise and vibration Color fast garments shirts nightdresses pajamas etc and lightly soiled white cotton underwear 40 C Cold to 60 C 6 0 kg Steam Refresh Helps to remove wrinkles within 20mins with steam Clothes may be wet You can put them on after hang out to dry for 10 30min cotton mixed polyester mixed dres...

Страница 23: ...several kinds of stain such as wine juice dirt etc Water temperature is increased step by step for washing various stains cotton blended fabrics NO delicate clothes 60 C 30 ºC to 60 ºC 3 0 kg Download Cycle For downloadable cycles If you did not download any cycles the default is Rinse Spin Water Temperature Select the appropriate water temperature for chosen wash programme Always follow garment m...

Страница 24: ... Pre Wash Favourite Turbo Clean Intensive Medic Rinse Cotton Cotton Eco Easy Care Mix Allergy Care Silent Wash Steam Refresh Duvet Sports Wear Dark Wash Speed 14 Wool Stain Care This option is automatically included in the cycle and can not be deleted ...

Страница 25: ...ating Data Programme Max RPM Cotton 1400 Cotton Eco 1400 Easy Care 1000 Mix 1400 Allergy Care 1400 Silent Wash 1000 Steam Refresh Duvet 1000 Sports Wear 800 Dark Wash 1400 Speed 14 800 Wool 800 Stain Care 1400 ...

Страница 26: ... end function the power button should be pressed Avoid using liquid detergent for this option Steam Optional Steam features enhanced washing performance with low energy consumption 1 Press the Power button 2 For Steam option select steam programmes 3 The following programme is selected depending on the number of times you press the Steam button 4 Press the Start Pause button Refer to page 23 for p...

Страница 27: ... in under an hour with the advantage of energy and water savings Some other options may not be selectable when this option is selected Intensive If the laundry has both normal and heavily soiled clothes then the Intensive option is effective Refer to page 23 for programmes that will allow an Intensive option Temp The Temp button selects the wash and rinse temperature combination for the selected p...

Страница 28: ...dded or removed after the washing programme is started 1 Press the Add Item button when the LED is turned on 2 Open the door after door lock is released 3 Add or remove laundry 4 Press the Start Pause button again to continue the cycle The cycle continues automatically NOTE For safety reasons the door remains locked when the water level or temperature is high It is not possible to add laundry duri...

Страница 29: ...s open Remote Start is disabled Child Lock Use this option to disable the controls This feature can prevent children from changing cycles or operating the appliance Locking the Control Panel 1 Press and hold the Wash and Temp buttons for three seconds 2 A beeper will sound and will appear on the display When the Child Lock is set all buttons are locked except the Power button NOTE Turning off the ...

Страница 30: ... The notifications are triggered even if the LG SmartThinQ application is off NOTE To verify the Wi Fi connection check that Wi Fi icon on the control panel is lit LG SmartThinQ is not responsible for any network connection problems or any faults malfunctions or errors caused by network connection The machine supports 2 4 GHz Wi Fi networks only If the appliance is having trouble connecting to the...

Страница 31: ...er is valid for three 3 years from the date on which you purchased the product Standby power consumption 0 5 W Network standby power consumption 3 0 W The period of time after which the power management function or a similar function switches the equipment automatically into standby and or off mode and or the condition providing networked standby 20 min Smart Diagnosis Using a Smart Phone For appl...

Страница 32: ...e to the icon or Power button 4 Keep the phone in place until the tone transmission has finished Time remaining for data transfer is displayed For best results do not move the phone while the tones are being transmitted If the call centre agent is not able to get an accurate recording of the data you may be asked to try again 5 Once the countdown is over and the tones have stopped resume your conv...

Страница 33: ...Interior Use a towel or soft cloth to wipe around the washing machine door opening and door glass Always remove items from the washing machine as soon as the cycle is complete Leaving damp items in the washing machine can cause wrinkling colour transfer and odour Run the Tub Clean programme once a month or more often if needed to remove detergent buildup and other residue Cleaning the Water Inlet ...

Страница 34: ...the drain tube plug to drain out any residual water and then open the filter by turning it to the left 1 2 Container to collect residual water 3 Remove any extraneous matter foreign debris and lint from the pump filter and cavity 4 After cleaning refit the pump filter cap by turning it to the right and insert the drain plug back onto the drain tube plug 5 Close the cover cap CAUTION First drain us...

Страница 35: ...Tub Clean is a special programme to clean the inside of the washing machine A higher water level is used in this programme and a higher spin speed Perform this programme regularly DO NOT add clothing when engaging the Tub Clean function 1 Remove any clothing or items from the washing machine and close the door 2 Open the dispenser drawer and add anti limescale e g Calgon to the main wash compartme...

Страница 36: ... a low profile vessel Drain hose CAUTION When the drain hose is installed in a curved shape the water within the curve of the hose may freeze After closing the tap disconnect the cold supply hose from the tap and remove water while keeping the hose facing downwards Supply hose Check for Freezing If water does not drain when opening the drain tube plug check the drain pump body for ice by removing ...

Страница 37: ...melted completely or lint may be trapped inside When water is removed completely from the drum close the drain tube plug used for removal of residual water choose a washing programme and press the Start Pause button Drain hose Detergent drawer NOTE Check that water is coming into the detergent drawer while rinsing and water is draining through the drain hose while spinning When water supply proble...

Страница 38: ... bolts and tub support been removed If not removed during installation refer to Installation guide for removing transit bolts Are all the feet resting firmly on the ground Make sure the washing machine is level and tighten the lock nuts up towards the base of the appliance Water leaks Supply hoses or drain hose are loose at tap or washing machine Check and tighten hose connections House drain pipe...

Страница 39: ...shing machine has started the door cannot be opened for safety reasons Check if the Door Lock icon is illuminated You can safely open the door after the Door Lock icon turns off Wash cycle time delayed or increased If an imbalance is detected or if the suds removing feature operates the wash time will increase The washing time may vary by the amount of laundry water pressure water temperature and ...

Страница 40: ...en unloading the washer Odors can occur if foreign substances are left in the drainage pump filter Be sure to clean the drainage pump filter regularly Odors can occur if the drainage hose is not properly installed causing siphoning water flowing back inside the washing machine When installing the drainage hose be sure that it doesn t become kinked or blocked Using the dry function odors can occur ...

Страница 41: ...llation instructions The drain filter is clogged Clean the drain filter Load is too small Add 1 or 2 similar items to help balance the load Feet are not adjusted correctly Adjust the front feet or foot so that there is no rocking from corner to corner Transit bolts have not been removed Remove the transit bolts The appliance has an imbalance detection and correction system If individual heavy arti...

Страница 42: ...Call for service Malfunction of water level sensor Close the water tap Unplug the power plug Call for service Over load in motor Allow the washing machine to stand for 30 minutes to allow the motor to cool then restart the cycle Water leaks Call for service The washer experienced a power failure Restart the cycle Does not dry only on combo dryer models Call for service Is Inlet outlet hose or drai...

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