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Troubleshooting

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When properly installed, the VL600 USB Modem is a highly reliable product. Most

problems are caused by one of these issues:

●

The VZAccess

®

Manager software has not been properly installed.

●

System resources required by the VL600 USB Modem are being used by other USB

modems.

●

Network coverage is not available (either because you are outside the coverage area

or because of an account or network problem).

For issues related to VZAccess

®

Manager consult the VZAccess

®

Manager User Guide

located on the Installation CD.

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Содержание VL600

Страница 1: ...SAMPLE H VL600 USER GUIDE VL600 USB MODEM USER GUIDE This booklet is made from 60 post consumer recycled paper This booklet is printed with soy ink Printed in Korea ...

Страница 2: ...em 9 Using the 4G SIM Card 9 Installing the 4G SIM Card 9 REMOVING THE 4G SIM CARD 10 Basics 1 1 Using the USB modem for the first time 1 1 VL600 USB Modem Accessories 17 USB Modem Extension Cable and Clip Accessory 17 Troubleshooting 19 Wireless communications 21 Important Notice 21 Safety hazards 21 Limitation of liability 24 Copyright 25 Software Drivers License 25 Regulatory Notices 26 Federal...

Страница 3: ...ct easily at high speeds to the Internet your corporate Intranet and your email while you re away from the office Before installing the VL600 USB Modem VZAccess Manager software and drivers please review this manual which outlines the features of the VL600 USB Modem hardware Technology Bands CDMA 1X EVDO Rev A 0 800 1900 MHz LTE 3GPP Band 13 LTE band 700 MHz Service not available everywhere Visit ...

Страница 4: ... r v i ew The VL600 USB Modem Package The Verizon VL600 USB Modem package includes LG VL600 USB Modem VZAccess Manager CD including User Guides USB Modem Extension Cable and Clip Accessory Important Consumer Information Brochure Product Safety Warranty Guide Quick Reference Guide ...

Страница 5: ...d 4G 3G Universal Type A USB Connector Intuitive VZAccess Manager Software Connect easily to the Internet or your corporate Intranet USB drivers and VZAccess Manager for Windows XP Windows Vista and Windows 7 on Installation CD Additional features of the VL600 USB Modem include VPN Capability Auto Connect NDIS Support Customer Service For more information visit verizonwireless com myverizon You ca...

Страница 6: ...ter must meet these minimum requirements Operating System Windows 7 32 64 bit Vista 32 64 bit and XP SP2 or higher Software Internet browser software Modem Software VZAccess Manager software included on the installation CD CPU 300 MHz or higher recommended Interface One Type A USB port Disk Drive CD ROM Memory RAM 256 MB Hard Disk Space 100 MB ...

Страница 7: ...n the bottom of the USB modem holds the 4G SIM Card Please refer to page 9 for information on inserting and using your 4G SIM Card 2 Service Status Indicator LED This indicator displays service and data modes Please refer to the following page for an explanation of the LED states 3 Protective Cap Protects USB Connector from debris damage when not in use 4 USB Connector USB Modem plugs into compute...

Страница 8: ...olid Your USB modem is powering up LED RED Blinking Your USB modem is searching for service or there is no service coverage LED BLUE Blinking Your USB modem is ready to connect to the Internet LED GREEN Blinking Your USB modem is connected to the internet LED ORANGE Solid Your USB modem is PIN locked With PIN Unlocked LED Blue or Red is displayed according to the status of the connection LED ORANG...

Страница 9: ...e from 2 to 5 Mbps with an expected average round trip latency of 30 ms within the Verizon Wireless network This increased network performance will enable exciting new applications such as high resolution multimedia and video collaboration to become viable in a wireless mobile environment Speeds require an EV DO Rev A capable USB modem When using an EV DO USB modem that is not Rev A capable or tra...

Страница 10: ...lan account information and content such as contacts text messages and call history Installing the 4G SIM Card If not already done so please follow these instructions for the installation of your new 4G SIM Card 1 Press and hold the back cover with thumbs downward and remove the back cover as demonstrated below 2 Insert the 4G SIM Card into the slot The notched corner on the SIM CARD should align ...

Страница 11: ...ay remain in the USB modem once installed no need to remove DO NOT insert the USB modem into the netbook computer until the VZAccess Manager software has been properly installed see next page Removing the 4G SIM Card 1 With the back cover removed Look for a small divot at the end of the back panel closest to the USB Connector 2 Insert a fingernail and slide the SIM card out of the SIM Card tray of...

Страница 12: ...device IMPORTANT When inserting SIM Card incorrectly SIM not inserted is displayed on VZAccess Manager Please unplug the USB modem from your computer Inserting it at any other time may cause your USB modem to install incorrectly and fail to work properly on the network How to properly care for your 4G SIM Card 1 Keep the 4G SIM Card clean and dry at all times 2 Do not bend tear or scratch the 4G S...

Страница 13: ...first level of the Start menu b Find the drive in which the VZAccess Manager CD has been inserted and double click on its icon You should now see a list of files and folders on the CD c Double click on the Start exe file to begin installation 2 If you are connected to the Internet click Check for Latest VZAccess Manager if available to check for a newer version of VZAccess Manager If a newer versi...

Страница 14: ... checkbox 9 Click Next The Destination Folder dialog appears 10 It is recommended that you leave the default path as is If you choose to change the installation folder click Change 1 1 Click Next The Setup Type dialog appears 12 It is recommended that you select Typical 13 Click Next The Ready to Install the Program dialog appears 14 Click Install to start the installation process After the files ...

Страница 15: ... VL600 into the USB port as this may damage both the USB modem and the USB port 3 Wait until Windows completes the Found New Hardware task The Hardware Icon tray appears in the system tray Note If you are experiencing trouble inserting the USB modem into you computer s USB port 1 Verify that you are inserting the USB modem the proper way 2 Verify that you are using a Type A USB port How to Use You...

Страница 16: ...tect Device button followed by Start button 3 The VZAccess Manager application window displays the connection options Select the connection Verizon Wireless VZAccess Then just click the Connect button when it becomes enabled VZAccess Manager may take a moment to establish a connection Terminating connections Once you re connected the Connect button will change to say Disconnect To end your session...

Страница 17: ...cess Manager file dropdown menu to completely exit the application Then click on the Unplug Eject Hardware icon in the system tray and find the selection from the menu that matches your computer s operating system Windows XP LGE LTE Composite Windows Vista LGE LTE Composite Windows 7 LG UDC AHB Subsystem Simply grip the VL600 USB Modem on both sides and pull straight out to avoid damaging the USB ...

Страница 18: ...luded to optimize the performance of your VL600 USB modem This cable increases the distance between your USB modem and computer reducing possible interference from your computer How to use the extension cable 1 Open the USB modem protective cap and insert the USB modem into the wide end A of the cable Extend the USB modem away from your computer ...

Страница 19: ...lip which you can use as a stand or to hook it over the top of your computer screen 3 Plug the narrow end B of USB connector cable into the USB port on your computer 4 Your USB modem is powered by your computer as soon as the USB cable is plugged properly into the USB port 5 Launch VZAccess Manager and click Connect ...

Страница 20: ...ccess Manager software has not been properly installed System resources required by the VL600 USB Modem are being used by other USB modems Network coverage is not available either because you are outside the coverage area or because of an account or network problem For issues related to VZAccess Manager consult the VZAccess Manager User Guide located on the Installation CD ...

Страница 21: ...cceptance CTIA TRP TIS CDMA Developers Group stages 1 2 3 Microsoft WHQL Weight 49 79 g 1 76 oz Dimensions 98 5 mm x 37 6 mm x 14 7mm 3 88 in x 1 48 in x 0 58 in Chipset QUALCOMMTM MSM6800A LGE L2000 Interface Type Type A USB Port Power Consumption Voltage 5V Transmit max 650mA 3 25 watts Idle max 90mA ...

Страница 22: ...ent factors including signal reflection the ionosphere and interference from other radio channels Verizon or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the VL600 USB Modem or failure of the VL600 USB Modem to transmit or receive such data Safety hazards Do not operate the VL600 USB Modem in an environme...

Страница 23: ...ations are in progress Areas with a potentially explosive atmosphere are often but not always clearly marked Potential locations can include gas stations below deck on boats chemical transfer or storage facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you woul...

Страница 24: ...ing so will detract from the driver or operator s control and operation of that vehicle In some countries operating such communications USB modems while in control of a vehicle is an offense Safety Information Only authorized LG or Verizon personnel should service the modem Do not disassemble or open crush bend or deform puncture or shred Do not modify or remanufacture or attempt to insert foreign...

Страница 25: ...it might cause the deterioration of modem s characteristics or life cycle Do not handle the modem with wet hands when plugging it in as it may cause an electric shock or seriously damage your modem Do not use harsh chemicals such as alcohol benzene thinners etc or detergents to clean your modem This could cause a fire Limitation of liability The information contained in this document is subject to...

Страница 26: ... strictly prohibited by international law It is forbidden by international law to provide access to the software drivers to any person for any purpose other than processing the internal data for the intended use of the software drivers U S Government Restricted Rights Clause The software drivers are classified as Commercial Computing USB modem Software and the U S Government is acquiring only Rest...

Страница 27: ...o frequency energy and is designed for use in accordance with the manufacturer s user manual However there is no guarantee that interference will not occur in any particular installation If this equipment causes harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of th...

Страница 28: ...following 1 The laptop or PC is placed on a desktop table or flat surface 2 The USB modem is placed on a flat surface WARNING DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION USB MODEM YOURSELF SUCH ACTION MAY VOID THE WARRANTY THE VL600 USB Modem IS FACTORY TUNED NO CUSTOMER CALIBRATION OR TUNING IS REQUIRED CONTACT VERIZON TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING YOUR WIRELESS COMMU...

Страница 29: ...to radio waves FCC Equipment Authorization ID BEJVL600 Your wireless modem is a radio transmitter and receiver It is designed and manufactured not to exceed the exposure limits for radio frequency RF energy set by the Federal Communications Commission FCC of the U S Government These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population T...

Страница 30: ...ower output Before this USB modem is made available for sale to the public it must be tested and certified to the FCC that it does not exceed the limit established by the government adopted requirement for safe exposure The tests are performed in positions and locations for example at the ear or worn on the body as required by the FCC for each model THE FCC HAS GRANTED AN EQUIPMENT AUTHORIZATION F...

Страница 31: ...r transferable to any subsequent purchaser end user 3 This warranty is good only to the original purchaser of the product during the warranty period as long as it is in the U S including Alaska Hawaii U S Territories and Canada 4 The external housing and cosmetic parts shall be free of defects at the time of shipment and therefore shall not be covered under these limited warranty terms 5 Upon requ...

Страница 32: ...3 Breakage or damage to antennas unless caused directly by defects in material or workmanship 4 That the Customer Service Department at LG was not notified by consumer of the alleged defect or malfunction of the product during the applicable limited warranty period 5 Products which have had the serial number removed or made illegible 6 This limited warranty is in lieu of all other warranties expre...

Страница 33: ...void the permanent loss of such information 4 STATE LAW RIGHTS No other express warranty is applicable to this product THE DURATION OF ANY IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTY OF MARKETABILITY IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY HEREIN LG SHALL NOT BE LIABLE FOR THE LOSS OF THE USE OF THE PRODUCT INCONVENIENCE LOSS OR ANY OTHER DAMAGES DIRECT OR CONSEQUENTIAL ARISING OU...

Страница 34: ...r fax to the following telephone numbers from anywhere in the continental United States Tel 1 800 793 8896 or Fax 1 800 448 4026 Or visit http us lgservice com Correspondence may also be mailed to LG Electronics Service Mobile Handsets P O Box 240007 Huntsville AL 35824 DO NOT RETURN YOUR PRODUCT TO THE ABOVE ADDRESS Please call or write for the location of the LG authorized service center nearest...

Страница 35: ...networks will also provide the capacity to support an explosion in demand for connectivity from a new generation of consumer USB modems tailored to those new mobile applications eHRPD Evolved High Rate Packet Data eHRPD is a more evolutionary path to LTE while also allowing for seamless service mobility including seamless handover between the eHRPD and LTE networks GMSS Global Mode System Selectio...

Страница 36: ...and a separate cable with a Type A and Type B plug LAN Local Area Network A data network confined to limited area with moderate to high data rates Does not use common carrier circuits although may have gateways or bridges to other public or private networks VPN Virtual Private Network A way to communicate through a dedicated server securely to a corporate network over the Internet WAN Wide Area Ne...

Страница 37: ...d EVDO stands for EVolution Data Optimized 1xEVDO is based on a technology initially known as HDR High Data Rate or HRPD High Rate Packet Data developed by Qualcomm The international standard is known as IS 856 1xEVDO has the capability of providing broadband like speeds of average speeds of 400 700 kbps Rev A CDMA EV DO Rev A is a leading edge wireless technology with higher data rates and higher...

Страница 38: ... otherwise a license or right of use of Verizon or any other Trademark displayed in this user manual without the written permission of Verizon or its respective owners VZAccess Manager and Mobile Broadband are service marks of Verizon Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries LTE is a trademark of ETSI ...

Страница 39: ...MEMO ...

Страница 40: ...MEMO ...

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