156
Troubleshooting
CATEGORY SUB-CATEGORY
QUESTION
ANSWER
2ECOVERY
3OLUTION
&ACTORY2ESET
(OWCAN)PERFORMA
FACTORYRESETIF)CANT
ACCESSTHEPHONES
Settings
MENU
Read ALL steps before attempting:
4URNTHEPHONEOFF
0RESSANDHOLDTHEFOLLOWINGKEYSAT
THESAMETIME
Volume Down Key
Power/Lock Key
ONTHE
BACKOFTHEPHONE
2ELEASETHE
Power/Lock Key
ONLYWHENTHE,'LOGOISDISPLAYED
THENIMMEDIATELYPRESSANDHOLDTHE
Power/Lock Key
AGAIN
2ELEASEALLKEYSWHENTHE&ACTORY
DATARESETISDISPLAYED
0RESSTHE
Volume Keys
TOGRAY
HIGHLIGHT
Yes
THENPRESSTHE
Power/
Lock Key
TOCONTINUE
0RESSTHE
Volume Keys
TOGRAY
HIGHLIGHT
Yes
THENPRESSTHE
Power/
Lock Key
ONCEMORETOCONlRM
9OURDEVICEWILLPERFORMAFACTORY
RESET