35
EN
Symptoms
Reason
Solution
Water leaks.
The water container hose
or the drain hose is not
connected correctly.
•
Connect the water container hose or the drain
hose correctly.
The door is closed while
laundry or foreign
substance is caught in the
door.
•
Check if laundry or foreign substance is caught
in the door before using the appliance. If water
leaks continuously, contact the LG Electronics
Customer Information Centre.
Clothes have
damp spots after
a Sensor Dry
programme.
Very large load or very
small load. Single large
item such as a blanket or
comforter.
•
If items are too tightly packed or too sparse
the sensor may have trouble reading the
dryness level of the load. Use a Timed Drying
programme for very small loads.
•
Large, bulky items such as blankets or
comforters can sometimes wrap themselves
into a tight ball of fabric. The outside layers will
dry and register on the sensors, while the inner
core remains damp. When drying a single
bulky item, it may help to pause the cycle once
or twice and rearrange the item to unwrap and
expose any damp areas.
•
To dry a few remaining damp items from a
very large load or a few damp spots on a large
item after a Sensor Dry programme has
completed, empty the lint trap, then set a
Timed Drying programme to finish drying the
item(s).
Your home
appliance and
smartphone is
not connected to
the Wi-Fi
network.
The password for the
Wi-Fi that you are trying
to connect to is incorrect.
•
Find the Wi-Fi network connected to your
smartphone and remove it, then register your
appliance on LG SmartThinQ.
Mobile data for your
smartphone is turned on.
•
Turn off the
Mobile data
of your smartphone
and register the appliance using the Wi-Fi
network.
The wireless network
name (SSID) is set
incorrectly.
•
The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
The router frequency is
not 2.4 GHz.
•
Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check
the router frequency, check with your Internet
service provider or the router manufacturer.
The distance between the
appliance and the router
is too far.
•
If the distance between the appliance and the
router is too far, the signal may be weak and
the connection may not be configured correctly.
Move the location of the router so that it is
closer to the appliance.
