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Cleaning your Set-Top Box
Clean your Set-Top Box regularly to keep the best performance and to extend the product lifespan.
To remove dust or light dirt, wipe the surface with a dry, clean, and soft cloth.
To remove major dirt, wipe the surface with a soft cloth dampened in clean water or a diluted mild detergent. Then wipe immediately with a dry
cloth.
Remove the accumulated dust or dirt on the AC-DC adapter regularly.
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Make sure to turn the power off and disconnect the power cord and all other cables first.
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When the Set-Top Box is left unattended and unused for a long time, disconnect the power cord from the wall outlet to prevent
possible damage from lightning or power surges.
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Do not push, rub, or hit the screen surface with your fingernail or a sharp object, as this may result in scratches and image
distortions.
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Do not use any chemicals as this may damage the product.
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Do not spray liquid onto the surface. If water enters the Set-Top Box, it may result in fire, electric shock, or malfunction.
Troubleshooting
The software version can be updated for improvement in performance. Customer needs to ensure the compatibility of customer’s equipment with
LGE software. If needed, please consult with LGE and upload revised software version according to the guidance provided by LGE.
Problem
Solution
Cannot control the Set-Top Box with
the remote control.
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Check the remote control sensor on the product and try again.
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Check if there is any obstacle between the product and the remote control.
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Check if the batteries are still working and properly installed ( to , to ).
Set-Top Box does not output any video
or audio.
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Check if the product is turned on.
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Check if the power cord is connected to a wall outlet.
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Check if there is a problem in the wall outlet by connecting other products.
The Set-Top Box turns off suddenly.
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Check the power control settings. The power supply may be interrupted.
When connecting to the PC (HDMI/
DVI), ‘No signal’ or ‘Invalid Format’ is
displayed.
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Turn the Set-Top Box off/on using the remote control.
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Reconnect the HDMI/DVI cable.
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Restart the PC with the Set-Top Box on.
