Safety Information
47
Consumer Dispute Resolution Standards
Types of Consumer Damage
Compensation Details
Within the
warranty
period
After the
warranty
period has
expired
Under the
normal usage
condition,
in case of
occurring
performance
or functional
breakdown
naturally
If you need important repairs within 10
days of purchase
Product
exchange or
purchase refund
Paid repair
If critical parts need repair within 1 month
from purchase date
Product
exchange or free
repair
If the exchanged product requires major
repairs within one month
Purchase refund
When not exchangeable
When a fault occurs
Free repair
The same defect was repaired, but the
fault reappeared. (3rd times)
Product
exchange or
purchase refund
It had repairs made four times due to
various parts of the problem, but the fault
reappeared. (5th time)
Unrepairable
Value of the
depreciated
good with the
specified amount
will be refunded
by adding 10%.
If the operator has lost the product re-
quested by the customer for repair or has
not delivered for more than one month
If repair is not possible because you do not
have repair parts
Value of the
depreciated good
will be refunded by
adding 5% of the
purchase price.
Damage that occurred during shipping
process and product installation when
purchasing the product
Product
Exchange
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