Troubleshooting
19
Trouble
shoo
ting
5
Software Update
When the MUSICflow product is connected to
your home network, first of all, check whether the
firmware version is the latest on all speakers and
the Music Flow Player application.
Your MUSICflow device might require a more recent
firmware to be installed for optimal operation.
[Settings
à
Version Info.]: you can check if your
speaker has the latest firmware.
How can I initialize speaker?
If you press down “
(Add)” button until Beep
sounds once, the network related settings are
initialized. (For sound bar, “DISABLED” is displayed in
the display window.)
If you press down “
(Add)” button until Beep
sounds twice, factory initialization is performed.
(For sound bar “RESET” is displayed in the display
window.)
Speaker is not connected.
1. For a speaker that is already connected, make
sure the phone is connected to the same router
as the speaker. If not, connect to the same
router, also check the following.
1-1. Set Power off / on, and check the
connection.
1-2. If it is not solved by 1-1, close the
application and run again.
1-3. If it is not solved by 1-2, reset the Speaker
and reconnect. To reset, press and hold
the “ADD” button for 8 seconds until you
hear one beep.
1-4. If it is not solved by 1-3, delete the App
and reinstall, then try again.
2. If you change the location of the speaker that is
in use,
2-1. If the changed location is too far from the
home router, it may not be connected.
Place and use it at a location that is close
enough to router.
2-2. Connect the speaker with a LAN cable,
and for additionally installed speakers, if
they are not close enough to the speaker
connected with a LAN cable, additionally
install Bridge or another speaker in the
middle location between the speaker
connected with LAN cable and the
speaker with sound being disconnected.
There are times that speaker
disappears from the application
1. If the speaker blinking lamp is not blinking, and
stays as white: Even after the speaker power
off and on, if the problem continues, in this
case you have to reset the speaker (To reset,
press and hold the “ADD” button for 8 seconds
until you hear one beep. ) then you need to
register again. Carry out speaker installation or
additional procedures.
2. If the speaker blinking lamp blinks white -
network signal is unstable. Wait for a while, or
move the speaker to another location closer to
another speaker or router.
3. Press menu key or menu at the top right side of
Home screen to end Music Flow Player app and
run again.
NOTES to use wireless features
This device may have wireless interference.
y
Wireless feature may not function as well in a
weak signal area.
y
Please install the device as close enough to
wireless subwoofer.
y
For optimum performance, do not install the
device on metal furniture.
Bluetooth device may malfunction or make
noise in the following cases:
-
When any part of your body contacts the
transceiver of the Bluetooth device or sound
bar.
-
When there is an obstacle, wall or if the device
is installed in a secluded spot.
-
When there is a device (wireless LAN, medical
equipment or microwave) using the same
frequency, make the distance between the
products as far away from each other as
possible.
-
When connecting to the Bluetooth device,
make the distance between the products as
close to each other as possible.
-
When the distance between the devices is too
far, the connection may be lost.
