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Cannot access the camera from browser:
Reconnect the network camera with power and check the ping
•
operation to know if the IP is used by others.
Disable the proxy setting in the Browser if you are using a proxy server.
•
Check for proper cabling and network connections, try to ping after
•
verifying the connectivity.
Sometimes when HTTPS is enabled, we would be checking the URL
•
with http, in this case manually change the URL to the http/https
accordingly.
Verify the DNS and Gateway settings if the IP address is assigned
•
statically to the network device.
When the web page loading is failed or very slow, Check the
•
streaming confi guration. Use H.264 codec and change frame rate,
stream quality, resolution setting.
If you have error at web client live view page, close browser, delete
•
below directory and re-connect the camera.
ex) “C:\Documents and Settings\[UserID]\WebClient”.
Accessing camera external to the local network
Firewall Protection: Check for the internet fi rewall with the system
•
administrator, either he has to do port forwarding or modify the DMZ
function on the router.
Default router needed: Check if you need confi gure the router
•
settings.
Sporadic network performance
Network Switches or hubs used may be of the lower confi guration
•
and the load on this may not meet the required conditions of our
network camera.
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