Hearings and Location.
If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1)
on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as
established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a hearing will be determined by
the applicable arbitration rules. Any in-person arbitration hearings will be held at the nearest, most mutually-convenient
arbitration location available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver.
If any portion of this Limited Warranty (including these arbitration procedures) is unenforceable,
the remaining provisions will continue in full force and effect to the maximum extent permitted by applicable law. Should
LG fail to enforce strict performance of any provision of this Limited Warranty (including these arbitration procedures), it
does not mean that LG intends to waive or has waived any provision or part of this Limited Warranty.
Opt Out.
You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to
participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the
date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to [email protected], with
the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by
telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or
model number; and
(d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/ca_
en/support/repair-service/schedule-repair and clicking on “Find My Model & Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited Warranty
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable
federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy
between you and LG, you and LG agree to attorn to the exclusive jurisdiction of the courts of the province or territory of
your residence for the resolution of the claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone);
no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution
procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits
of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the
arbitration provision described above.
Conflict of Terms.
In the event of a conflict or inconsistency between the terms of this Limited Warranty and the End User
License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall control and govern
the rights and obligations of the parties and shall take precedence over the EULA.
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