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64

Troubleshooting

This chapter lists some problems you might encounter when using your phone. Some problems require you to
call your service provider, but most are easy to fix yourself.

Message

Possible causes

Possible corrective measures

SIM card
error

There is no SIM card
in the phone or it is
inserted incorrectly.

Make sure that the SIM card is correctly
inserted.

No network
connection/
Dropped
network

Signal is weak or you
are outside the carrier
network.

Move toward a window or into an open
area. Check the network operator coverage
map.

Operator applied
new services.

Check whether the SIM card is more than
6~12 months old. If so, change your SIM
card at your network provider's nearest
branch. Contact your service provider.

Codes do not
match

To change a security
code, you will need
to confirm the new
code by re-entering
it.

If you forget the code, contact your service
provider.

The two codes you
have entered do not
match.

No
applications
can be set

Not supported by
service provider or
registration required.

Contact your service provider.

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Содержание LG-D392

Страница 1: ...ENGLISH User Guide LG D392 MFL68626701 1 0 www lg com ...

Страница 2: ......

Страница 3: ...ment is subject to change without notice This handset is not suitable for people who have a visual impairment due to the tap screen keyboard Copyright 2014 LG Electronics Inc All rights reserved LG and the LG logo are registered trademarks of LG Group and its related entities All other trademarks are the property of their respective owners Google Google Maps Gmail YouTube Hangouts and Play Store a...

Страница 4: ... 32 Turning Wi Fi on and connecting to a Wi Fi network 32 Bluetooth 33 Sharing your phone s data connection 34 Wi Fi Direct 35 PC connections with a USB cable 35 Calls 37 Making a call 37 Calling your contacts 37 Answering and rejecting a call 37 Adjusting the in call volume 37 Making a second call 38 Viewing your call logs 38 Call settings 38 Contacts 39 Searching for a contact 39 Adding a new co...

Страница 5: ...ar 51 Google 51 Voice Search 52 Downloads 52 The Web 53 Chrome 53 Viewing webpages 53 Opening a page 53 Settings 54 WIRELESS NETWORKS 54 DEVICE 56 PERSONAL 58 SYSTEM 60 Phone software update 61 Phone software update 61 About this user guide 62 About this user guide 62 Trademarks 62 Accessories 63 Troubleshooting 64 FAQ 67 ...

Страница 6: ...d methods with the phone transmitting at its highest certified power level in all used frequency bands While there may be differences between the SAR levels of various LG phone models they are all designed to meet the relevant guidelines for exposure to radio waves The SAR limit recommended by the International Commission on Non Ionizing Radiation Protection ICNIRP is 2 W kg averaged over 10g of t...

Страница 7: ... charged It may cause an electric shock and can seriously damage your phone Do not charge a handset near flammable material as the handset can become hot and create a fire hazard Use a dry cloth to clean the exterior of the unit do not use solvents such as benzene thinner or alcohol Do not charge the phone when it is on soft furnishings The phone should be charged in a well ventilated area Do not ...

Страница 8: ...40ºC if possible Exposing your phone to extremely low or high temperatures may result in damage malfunction or even explosion Precautions Use a wireless hands free system headphone headset with a low power Bluetooth emitter Keep your calls short or send text message SMS instead This advice applies especially to children adolescents and pregnant women Use the cell phone in good quality network sign...

Страница 9: ...ur ear We also recommend that music and call volumes are set to a reasonable level When using headphones turn the volume down if you cannot hear the people speaking near you or if the person sitting next to you can hear what you are listening to NOTE Excessive sound pressure from earphones and headphones can cause hearing loss Glass Parts Some parts of your mobile device are made of glass This gla...

Страница 10: ...detached Emergency calls Emergency calls may not be available on all mobile networks Therefore you should never depend solely on your phone for emergency calls Check with your local service provider Battery information and care You do not need to completely discharge the battery before recharging Unlike other battery systems there is no memory effect that could compromise the battery s performance...

Страница 11: ...harged to save unnecessary power consumption of the charger Actual battery life will depend on network configuration product settings usage patterns battery and environmental conditions Make sure that no sharp edged items such as animal s teeth or nails come into contact with the battery This could cause a fire DECLARATION OF CONFORMITY Hereby LG Electronics declares that this LG D392 product is i...

Страница 12: ...our old appliance will help prevent potential negative consequences for the environment and human health 3 To locate a nearest collection centre or call for pick up limited area only for disposal of this appliance please contact Toll Free No 1800 180 9999 for details All collection centre and pick up facilities are done by third parties with LG Electronics India Pvt Ltd Merely as a facilitator For...

Страница 13: ...r battery s power by turning off features that you don t have to run constantly in the background You can monitor how applications and system resources consume battery power Extending your phone s battery life Turn off radio communications when you are not using If you are not using Wi Fi Bluetooth or GPS turn them off Reduce screen brightness and set a shorter screen timeout Turn off automatic sy...

Страница 14: ... In addition your phone will no longer be covered by the warranty WARNING To protect your phone and personal data only download applications from trusted sources such as Play Store If there are improperly installed applications on your phone the phone may not work normally or a serious error may occur You must uninstall those applications and all associated data and settings from the phone 4 Using...

Страница 15: ...t Backup PIN you have to perform a hard reset If you have forgotten your PIN or Password If you forget your PIN or Password you will need to perform a hard reset Caution If you perform a hard reset all user applications and user data will be deleted NOTE If you have not logged into your Google Account and have forgotten your Unlock Pattern you will need to enter your Backup PIN 5 Using the Hard Re...

Страница 16: ...ne Make sure to tap Back Key to exit an app after using it To remove an app from the recent apps list swipe the app preview to the left or right To clear all apps tap Clear all 7 Transferring music photos and videos using Media sync MTP 1 Tap Apps tab Settings Storage to check out the storage media 2 Connect the phone to your PC using the USB cable 3 USB PC connection will appear on your phone scr...

Страница 17: ...y pressing and holding this key Short press to lock unlock the screen Front Facing Camera lens NOTE Proximity sensor When receiving and making calls the proximity sensor automatically turns the backlight off and locks the touch screen by sensing when the phone is near your ear This extends battery life and prevents you from unintentionally activating the touch screen during calls WARNING Placing a...

Страница 18: ... screen Control ringer volume During a call Control your earpiece volume When playing a song Control volume continuously Charger USB Port Microphone Earphone Jack Camera lens microSD Card slot SIM card slots Speaker Battery Flash Battery cover ...

Страница 19: ...sert the SIM card and battery 1 To remove the battery cover hold the phone firmly in one hand With your other hand lift off the battery cover with your thumbnail as shown in figure 2 Push down and slide the SIM card into its slots as shown in the figure Make sure the gold contact area on the card is facing downwards ...

Страница 20: ...into place by aligning the gold contacts on the phone and the battery 1 and pressing it down until it clicks into place 2 4 Align the battery cover over the battery compartment 1 and press it down until it clicks into place 2 ...

Страница 21: ...y to explode or damage the device which are not covered by the warranty The charger connector is at the bottom of the phone Insert the charger and plug it into an electrical outlet NOTE The battery must be fully charged initially to improve battery lifetime Do not open the back cover while your phone is charging Using the memory card Your phone supports the use of microSDTM or microSDHCTM memory c...

Страница 22: ...s 4 GB WARNING Do not insert or remove the memory card when the phone is ON Doing so may damage the memory card as well as your phone and the data stored on the memory card may become corrupt To format the memory card Your memory card may already be formatted If it isn t you must format it before you can use it NOTE All files on your memory card are deleted when it is formatted 1 Touch to open the...

Страница 23: ...ery power When you are not using the phone press the Power Lock key to lock your phone If there are any programs running when you lock your screen they may be still running in Lock mode It is recommended that you exit all programs before entering Lock mode to avoid unnecessary charges e g phone calls web access and data communications To wake up your phone press the Power Lock key The Lock screen ...

Страница 24: ... different Home screens by swiping from left to right and vice versa Double tap Double tap to zoom on a webpage or a map For example quickly double tap a section of a webpage to adjust that section to fit the width of the screen You can also double tap to zoom in and out while viewing the picture Pinch to Zoom Use your index finger and thumb in a pinching or spreading motion to zoom in or out when...

Страница 25: ...ortcut the Widget appears as an on screen application Application Icons Tap an icon application folder etc to open and use it Location Indicator Indicates which Home screen canvas you are viewing Quick Key Area Provides one touch access to the function in any home screen canvas Extended home screen The operating system provides multiple Home screen canvases to provide more space for adding icons w...

Страница 26: ...from the Home screen X X Home screen touch and hold the icon you want to remove drag it to To add an app as a Quick key X X From the Apps menu or on the Home screen touch and hold an application icon and drag it to the Quick key area To remove an app from the Quick key area X X Touch and hold the desired quick key and drag it to NOTE Apps key cannot be removed To customize apps icons on the Home s...

Страница 27: ... alert you the arrival of new messages calendar events and alarms as well as to ongoing events such as when you are on a call When a notification arrives its icon appears at the top of the screen Icons for pending notifications appear on the left and system icons such as Wi Fi or battery strength shown on the right NOTE The available options may vary depending on the region or service provider Pen...

Страница 28: ...e add or rearrange toggle keys Tap to clear all the notifications SIM Switch Touch the key for SIM1 SIM2 selection Notifications The current notifications are listed each with a brief description Tap a notification to view it To close the notifications panel touch and drag the tab toward the top of the screen Indicator icons on the Status Bar Indicator icons appear on the status bar at the top of ...

Страница 29: ... Airplane mode is on Battery fully charged Connected to a Wi Fi network Battery is charging Wired headset connected Phone is connected to PC via USB cable Call in progress Downloading data Missed call Uploading data Bluetooth is on Acquiring GPS System warning Receiving location data from GPS An alarm is set Data is synchronizing New voicemail available New Gmail message available New text or mult...

Страница 30: ...ter you type Double tap for all caps Tap to switch to the numbers and symbols keyboard Tap to access the keyboard settings Touch and hold to enter text by voice or enter items copied to the Clip Tray Tap to enter a space Tap to create a new line Tap to delete the previous character Entering accented letters When you select French or Spanish as the text entry language you can enter special French o...

Страница 31: ...ontacts Touch to open your contacts You can also create new contact and edit existing ones E mail Touch to access the Email menu You can check your received email and create new email File Manager Touch to open the file manager and view the files Downloads Touch to view your downloaded items Update Center I Touch to access web browser Maps Touch to get turn by turn GPS navigation for driving walki...

Страница 32: ...iption Settings Touch to adjust general settings of your phone YouTube Use online video streaming service that allows you to view videos uploaded by others Phone Touch to bring up the touch dialing pad which lets you to make a call ...

Страница 33: ...il select New to create a new account If you have a Google account tap Existing enter your email address and password then tap Once you have set up your Google account on your phone your phone automatically synchronizes with your Google account on the Web Your contacts Gmail messages Calendar events and other information from these applications and services on the Web are synchronized with your ph...

Страница 34: ... you re not using it to extend the life of your battery NOTE If you are out of the Wi Fi zone or have set Wi Fi to OFF additional charges may be applied by your mobile operator for mobile data use Turning Wi Fi on and connecting to a Wi Fi network 1 Tap Apps tab Settings Wi Fi 2 Set Wi Fi to ON to turn it on and start scanning for available Wi Fi networks 3 Tap the Wi Fi menu again to see a list o...

Страница 35: ...ce before you connect to it 1 Tap Apps tab Settings set Bluetooth to ON 2 Tap the Bluetooth menu again You will see the option to make your phone visible and option to search devices Now tap Search for devices to view the devices in the Bluetooth Range 3 Choose the device you want to pair with from the list Once the paring is successful your device will connect to the other device NOTE Some device...

Страница 36: ...Wi Fi hotspot When your phone is sharing its data connection an icon appears in the status bar and as an ongoing notification in the notifications drawer For the latest information about tethering and portable hotspots including supported operating systems and other details visit http www android com tether To share your phone s data connection as a portable Wi Fi hotspot 1 Tap Apps tab Settings T...

Страница 37: ...ecurity menu to remove security from your Wi Fi network 3 Tap Save ATTENTION If you set the security option as Open you cannot prevent unauthorised usage of online services by other people and additional charges may be incurred To avoid unauthorized usage you are advised to keep the security option active Wi Fi Direct Wi Fi Direct supports a direct connection between Wi Fi enabled devices without ...

Страница 38: ...op up window will appear on the PC 3 Open Windows Media Player to synchronize music files 4 Edit or enter your device s name in the pop up window if necessary 5 Select and drag the music files you want to the sync list 6 Start synchronization The following requirements must be satisfied to synchronize with Windows Media Player Items Requirement OS Microsoft Windows XP SP2 Vista or higher Window Me...

Страница 39: ...ontacts 3 In the list tap you want to call Answering and rejecting a call When you receive a call in Lock state swipe the in any direction to Answer the incoming call Swipe the in any direction to Decline an incoming call Swipe the Decline with message icon in any direction if you want to send a message TIP Decline with message You can send a message quickly using this function This is useful if y...

Страница 40: ... call 5 To end active calls tap End or tap and slide the notification bar down and select the End call icon NOTE You are charged for each call you make Viewing your call logs On the Home screen tap and choose the Call logs View a complete list of all dialled received and missed calls TIP Tap any call log entry to view the date time and duration of the call Tap then tap Delete all to delete all the...

Страница 41: ...hen tap Tap Add to Contacts New contact 2 If you want to add a picture to the new contact tap the image area Choose from Take photo Select from Gallery 3 Select the contact type by tapping 4 Tap a category of contact information and enter the details about your contact 5 Tap Save Favourites contacts You can classify frequently called contacts as favourites Adding a contact to your favourites 1 Tap...

Страница 42: ...t s name The star turns grey color and the contact is removed from your favourites Creating a group 1 Tap to open your contacts 2 Tap Groups and tap Select New group 3 Enter a name for the new group You can also set a ringtone for the newly created group 4 Tap Save to save the group NOTE If you delete a group the contacts assigned to that group will not be lost They will remain in your contacts ...

Страница 43: ...nd begin composing your message 4 Tap to open the Options menu Choose from Quick message Insert smiley Schedule sending Add subject and Discard TIP You can tap the icon to attach the file that you want to share with message 5 Tap Send to send your message 6 Responses will appear on the screen As you view and send additional messages a message thread is created WARNING The 160 character limit may v...

Страница 44: ...ssage settings Your phone message settings are pre defined so you can send messages immediately You can change the settings according to your preferences Tap the Messaging icon on the Home screen tap and then tap Settings ...

Страница 45: ...tings To delete an email account Tap Apps tab E mail tap Settings tap Remove account Select the account to delete Remove select Yes Working with account folders Tap Apps tab E mail tap and select Folders Each account has an Inbox Outbox Sent and Drafts folder Depending on the features supported by your account s service provider you may have additional folders Composing and sending email To compos...

Страница 46: ...ns and the front facing camera lens Shot mode Choose from Auto or Panorama Settings Tap this icon to open the settings menu Gallery Tap to view the last photo you captured This enables you to access your gallery and view saved photos while in camera mode Record Allows you to start recording Capture Allows you to take a photo NOTE Please ensure the camera lens is clean before taking pictures ...

Страница 47: ...ou want to be in the photo It is easily used to take better pictures to keeping horizontal and verticals Opens the help guide to know how a function operates TIP The setting menu is superimposed over the viewfinder so when you change photo color or quality elements you will see a preview of the changed image behind the Settings menu Taking a quick photo 1 Open the Camera application and point the ...

Страница 48: ...oto to others or share it via social network services Tap to delete the photo Tap to access Detail Print Slideshow Set as Settings Feedback or Help TIP If you have an SNS account set up on your phone you can share your photo with your SNS community NOTE Additional charges may apply when MMS messages are downloaded while roaming Tap to open all advanced options ...

Страница 49: ...ects it and a box appears on the screen Using Panorama mode Allows you to take a picture a long way over a wide area of land 1 Open the Camera application 2 Panorama 3 Tap to start 4 Pan your phone slowly to one direction 5 Fit focus area to blue guideline to take photo 6 Tap stop button when finished ...

Страница 50: ...inder with a timer showing the length of the video 5 Tap on the screen to stop recording TIP Tap to capture an image during recording a video Tap to pause recording a video From your Gallery Tap Apps tab tap Google folder Photos To view more photos scroll left or right To zoom in or out double tap the screen or place two fingers and spread them apart move your fingers closer together to zoom out T...

Страница 51: ...kup PIN as a safety measure in case you forget your unlock sequence KnockON You can turn on off the screen by just double tap Double tap the center screen quickly to unlock the screen To lock the screen double tap the status bar in any screen except on the camera viewfinder or empty area on the Home screen NOTE When turning the screen on make sure you do not cover the proximity sensor Doing so wil...

Страница 52: ...50 Smart Keyboard Smart Keyboard recognizes your keyboard input habit and provide your own keyboard quickly inputting without errors ...

Страница 53: ...different view types for the Calendar Day Week Month Year Agenda 3 Tap on the date for which you wish to add an event and tap 4 Tap Event name and enter the event name 5 Tap Location and enter the location Check the date and enter the time you wish your event to start and finish 6 If you wish to repeat the alarm set REPEAT and set REMINDERS if necessary 7 Tap Save to save the event in the calendar...

Страница 54: ...ears on the screen Select one of the suggested keywords that appear NOTE This application may not be available depending on the region or service provider Downloads Use this application to see what files have been downloaded through the applications Tap Apps tab Downloads NOTE This application may not be available depending on the region or service provider ...

Страница 55: ...NOTE This application may not be available depending on your region and service provider Viewing webpages Tap the Address field and then enter a web address or search criteria Opening a page To go to a new page tab New tab To go to another webpage tap scroll up or down and tap the page to select it ...

Страница 56: ...t save mode Every contact is added along with assigned SIM when adding in phone book During Calling matching operator SIM is identified and the operation is completed using the matching operator SIM This makes possible to use benefit from using same operator NOTE Cost save mode doesn t work during in call Mobile data Touch to tick This enable data access over the mobile network SIM card to use You...

Страница 57: ...wer or when you have no signal Call barring Lock incoming outgoing or international calls Call duration View the duration of calls including Last call Outgoing calls Incoming calls and All calls Additional call settings Allows you to change the following settings Caller ID Choose whether to display your number in an outgoing call Call waiting If call waiting is activated the handset will notify yo...

Страница 58: ...e list of Virtual Private Networks VPNs that you ve previously configured Allows you to add different types of VPNs Mobile networks Set options for data roaming network mode operators access point names APNs etc DEVICE Sound Sound profile Choose Sound Vibrate only or Silent Volumes Adjust the phone s volume settings to suit your needs and your environment Ringtone Set the ringtone for calls Notifi...

Страница 59: ... lock type to secure your phone Opens a set of screens that guide you through drawing a screen unlock pattern Set None Swipe Face Unlock Knock Code Pattern PIN or Password If you have enabled a Pattern lock type when you turn on your phone or wake up the screen you will be asked to draw your unlock pattern to unlock the screen NOTE Screen swipe effect becomes Pattern effect if the screen lock is s...

Страница 60: ...e Battery charge icon to display the Battery use screen to see battery usage level and battery use details It displays which components and applications are using the most battery power Tap one of the entries to see more detailed information Battery percentage on status bar Checkmark to display the battery level percentage on the Status Bar next to the battery icon BATTERY SAVER Tap the Battery sa...

Страница 61: ...lation of apps that may cause harm Notification access Checkmark to enable the Lock screen to read your notifications Storage type Display the storage type Trusted credentials Display trusted CA certificates Install from storage Choose to install encrypted certificates Clear credentials Remove all certificates Language input Use the Language input settings to select the language for the text on yo...

Страница 62: ...d time zone rather than obtaining the current time from the mobile network Accessibility Use the Accessibility settings to configure accessibility plug ins you have installed on your phone Printing Allows you to print the content of certain screens such as web pages displayed in Chrome to a printer connected to the same Wi Fi network as your Android device About phone View legal information and ch...

Страница 63: ...tion and does not guarantee the availability of the newer version of the firmware for all handset models LG Mobile Phone software update via Over the Air OTA This feature allows you to conveniently update your phone s software to a newer version via OTA without connecting using a USB data cable This feature will only be available if and when LG makes a newer firmware version available for your dev...

Страница 64: ...tomize your operating system may cause the device or its applications to not work as they should Software audio wallpaper images and other media supplied with your device are licensed for limited use If you extract and use these materials for commercial or other purposes you may be infringing copyright laws As a user you are fully and entirely responsible for the illegal use of media Additional ch...

Страница 65: ...e your phone Items described below may be optional Travel adaptor Stereo headset Quick Start Guide Data cable Battery Accessories NOTE Always use genuine LG accessories Failure to do this may void your warranty Accessories may vary in different regions ...

Страница 66: ... or you are outside the carrier network Move toward a window or into an open area Check the network operator coverage map Operator applied new services Check whether the SIM card is more than 6 12 months old If so change your SIM card at your network provider s nearest branch Contact your service provider Codes do not match To change a security code you will need to confirm the new code by re ente...

Страница 67: ...ssed too briefly Press the On Off key for at least two seconds Battery is not charged Charge battery Check the charging indicator on the display Charging error Battery is not charged Charge battery Outside temperature is too hot or cold Make sure phone is charging at a normal temperature Contact problem Check the charger and its connection to the phone No voltage Plug the charger into a different ...

Страница 68: ...at Check the supported file formats The screen does not turn on when I receive a call Proximity sensor problem If you use a protection tape or case make sure it has not covered the area around the proximity sensor Make sure that the area around the proximity sensor is clean No sound Vibration mode Check the settings status in the sound menu to make sure you are not in vibration or silent mode Hang...

Страница 69: ... one way sync with Gmail Only two way synchronization is available Data Synchronization Is it possible to synchronize all email folders The Inbox is automatically synchronized You can view other folders by tapping and select Folders to choose a folder Google Service Gmail Log In Do I have to log into Gmail whenever I want to access Gmail Once you have logged into Gmail no need to log into Gmail ag...

Страница 70: ...talled and used Phone Function Synchronisation Is it possible to synchronize my contacts from all my email accounts Only Gmail and MS Exchange server company email server contacts can be synchronized Phone Function Wait and Pause Is it possible to save a contact with Wait and Pause in the numbers If you transferred a contact with the W P functions saved into the number you will not be able to use ...

Страница 71: ... appear 4 Set up by drawing your pattern once and once again for confirmation Precautions to take when using the pattern lock It is very important to remember the unlock pattern you set You will not be able to access your phone if you use an incorrect pattern five times You have five chances to enter your unlock pattern PIN password or Knock Code If you have used all 5 opportunities you can try ag...

Страница 72: ...ion If you perform a factory reset all user applications and user data will be deleted Please remember to backup any important data before performing a factory reset Phone Function Memory Will I know when my memory is full Yes you will receive a notification Phone Function Language Support Is it possible to change my phone s language The phone has multilingual capabilities To change the language 1...

Страница 73: ...obile network or Wi Fi icon at the top of your screen Phone Function Home screen Is it possible to remove an application from the Home screen Yes Just touch and hold the icon until the dustbin icon appears at the top right hand side of the screen Then without lifting your finger drag the icon to the trash can Phone Function Application I downloaded an application and it causes a lot of errors How ...

Страница 74: ...arm If my ringer volume is set to Off or Vibrate will I hear my alarm Your alarm is programmed to be audible even in these scenarios Recovery Solution Hard Reset Factory Reset How can I perform a factory reset if I can t access the phone s setting menu If your phone does not restore to its original condition use a hard reset factory reset to initialize it ...

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