Chapter 4 Reference
4-2
4-1
Check before requesting for service
Check before requesting for service.
If the following symptoms are observed when using the product, recheck the following. It may not be a
problem.
Symptom
Checkpoint and resolution
I cannot turn on the power of the
device
Check whether the power plug is correctly plugged.
Check whether the voltage of the power supply is correct.
If the power cannot be turned even when the power of the device is connected
correctly, please contact your closest service center
The power of the device is turned
on, but the screen on the monitor
is not turned on
Check whether the power plug is correctly plugged.
Check whether the monitor is turned on.
Check whether the video cable between the monitor and device is connected
correctly.
Check the selected monitor type.
Try disconnecting the power plug, and then plugging it again.
Camera number is displayed on
the screen but the video of the
camera is not displayed
Check whether the video output port of the camera is correctly connected to the
device.
Check whether the power supply of the camera is connected correctly.
Check whether the resolution is set to 1024x768 in VGA environment setting.
Check if there is any issue with the video cable between the device and the
camera.
Reboot this device.
Video of camera is displayed on
the screen but I cannot record the
video through the device
Check the recording setting from the recording setting menu.
Check whether the hard disk is recognized from the system information window.
If the hard disk is not recognized normally, check the format and connected
condition of the hard disk.
Check the available space on the hard disk.
I cannot search the recorded
video.
During the search, check whether the video data currently being recorded exists.
If the video data currently being recorded does not exist, check the recording
setting of the menu.
Check whether the hard disk is recognized from the system information window.
If the hard disk is not recognized normally, check the format and connected
condition of the hard disk.
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