Outside temperature extremely hot.
•
Refer to installation instructions or check with installer.
Problem
Possible Causes & Corrective Action
Water collects in
base pan.
Air conditioner
turns on and off
rapidly.
Water drips
indoors.
The air conditioner is not tilted to the outside.
•
For proper water disposal, make sure the air conditioner slants slightly
Moisture removed from air and drains into base pan.
•
This is normal for a short period in areas with little humidity; normal for
a longer period in very humid areas.
from the cabinet front to the rear.
Dirty air filter - air restricted.
•
Clean air filter.
Can't connect the
LG ThinQ App.
to the air
conditioner.
The air conditioner
is not connecting
to the Wi-Fi.
Noise when unit is
Room too cold.
cooling.
Window vibration - poor installation.
•
Refer to installation instructions or check with installer.
The Wi-Fi router is too far from the air conditioner.
•
Move the router closer to the air conditioner or purchase and install a
Wi-Fi repeater (signal booster).
Air movement sound.
•
This is normal. If too loud, set to lower FAN Speed.
Air conditioner is turned off.
•
Turn the air conditioner on.
Wireless router is turned off.
•
Turn the router on.
You do not have permission to use the router or it is incompatible.
•
Make sure you are selecting the correct wireless router from the list.
The router must be set to 2.4 GHz.
Set temperature too low.
•
Increase set temperature.
TROUBLESHOOTING
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