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TROUBLESHOOTING GUIDE
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TROUBLESHOOTING
GUIDE
To save the time and expense of an unnecessary service call, perform the simple checks in this section before
contacting a service professional.
Problem
Possible Corrective measures
Telephone cannot be switched on
Please take out battery and insert battery again then press
E
to power on the phone.
Battery empty
Charge battery. Check charging indicator in the display.
The battery doesn’t charge properly or the phone
sometimes turns itself off
Wipe the charging contacts both on the phone and on the
battery with a clear soft cloth.
Usage time of battery becomes shorter
If the battery time is short, it may be due to the user
environment, or large volume of calls, or weak signals.
Charging error – Temperature out of range
Make sure the ambient temperature is right, wait for a
while, and then charge again.
Charging error – Charger defective
If the charger does not warm up, replace it.
Charging error – Wrong charger
Only use original LG accessories.
Charging error – Battery defective
Replace battery.
Forget the, phone code or password
The default phone code is “0000”.
Enter PUK
The PIN code has been entered incorrectly three times in
succession, and the phone is now blocked. Enter the PUK
supplied by your service provider.