2
Introduction
Support
This guide provides you with the information you need to get started.
For more information and additional support, please visit
www.t-mobile.com/support where you can:
• Register at
My.T-Mobile.com to check your minutes, pay your bill, upgrade your phone, and change
your rate plan.
• Review your phone’s User Manual and troubleshooting FAQs.
• View the latest troubleshooting solutions in the Support Forums or ask a question of your own.
You can also access account and device information from your phone.
1
From the Home screen, touch
.
2
Under the
Apps tab, touch T-Mobile > T-Mobile My Account .
NOTE
•
Some content and illustrations may differ from your device depending on the region, service provider, software
version, or OS version, and are subject to change without prior notice.
•
This device is not suitable for people who have a visual impairment due to the touchscreen keyboard.
Service
If you are a new T-Mobile
®
customer and your service has not yet been activated, call Customer Care
at
1-800-937-8997 and a T-Mobile Activations representative will assist you.
You will need the following information when activating service:
• Service Agreement and agent code on your Agreement.
• Your name, home address, home phone number, and billing address.
• Your Social Security number, current driver’s license number, and date of birth for credit check
purposes.
• Your choice of T-Mobile plan and services (see
http://www.t-mobile.com/ for latest plan
information).
• Nano SIM serial number and IMEI number (located on the box barcode label).
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